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BT wins Vidyo EMEA Customer Engagement Partner of the year award
BT recognised by Vidyo as EMEA Customer Engagement Partner of the Year
BT has been awarded the Vidyo EMEA Customer Engagement Partner of the Year award at the recent partner conference in Lisbon.
The award recognises successful wins at three of the top 10 global banks, marking the beginning of a very strong engagement between the two companies.
“Today a personal touch is essential to customer engagement and brand loyalty stems from that effortless feeling which video communication helps to create,” said Eran Westman, CEO at Vidyo. “Vidyo helps increase net promoter scores, average handling times and first call resolution (FCR). We look forward to working together with BT to deliver first-rate video conferencing and collaboration solutions to customers across the globe.”
Increasingly consumers want to interact using video from any location and providing the same high quality experience as a branch visit presents significant challenges. Technical problems can create a negative impression of the brand and put businesses at risk of losing valued customers. With technology from Vidyo we can provide a seamless high-quality experience equal to an in-person branch visit,”
- Allan Bond, senior product manager at BT, Unified Communications and Customer Premise Equipment (CPE).
Vidyo is a market leader with technology that easily integrates video in into any application, providing embedded point-to-point and multi-point video, audio, content sharing and collaboration inside business applications, workflows and web portals. Vidyo and BT are already delivering on several projects where Vidyo enabled Contact Centres are providing BT's customers with new ways to interact with their customers.