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BT and Cisco are Gold sponsor at Future Travel Experience Asia Expo 2016.

Marina Bay Sands, Singapore
25 - 26 October 2016

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We’re helping to improve customer experience for airline passengers.
2016-10-25
2016-10-26
Marina Bay Sands
Singapore

Future Travel Experience (FTE) Asia Expo 2016.

BT and Cisco will once again be present at FTE Asia Expo 2016, Asia’s biggest free to attend passenger experience expo for the aviation sector. The event will provide an unrivalled platform for the industry’s most innovative solution providers from across Asia-Pacific and beyond to showcase their latest solutions. For more information visit the FTE Asia Expo 2016 website.

Tackling the rise in competition across airlines.

We are growing in recognition as leading providers of communications services for the travel industry. And, have developed expertise in the deployment of technology solutions that will enable airlines to strengthen the customer experience.

Rhoderick Van der Wyck, Global Industry Practice Lead Travel, Transport & Logistics will be speaking about how the innovative use of technology can improve competitive edge and enhance performance.

“Experiencing the same feeling of specialness, wherever the caller lands, is paramount. Our contact centres are the voice of Etihad; essential to achieving that.” Ruth Birkin, Head of Global Contact Centres, Etihad Airways.

Get access to industry experts.

Are you planning to attend? Why not join us on the BT and Cisco Booth B13 and have a one-to-one private meeting with our industry experts. We will be demonstrating how a unique combination of our global networks, multi-channel cloud contact centre services, unified communications and security solutions can help you to deliver the next generation in customer experience.

Read more about BT for airlines.

Speaker synopsis & Bio.

Synopsis.

The Aviation IT landscape faces one of its toughest challenges yet. The digital revolution is upon it and whilst it has been an early adopter of many technologies to enhance the passengers experience, the integration with aging infrastructure and obtaining direct access with other key players in the eco system will be a determining factor of profitability in the future. This of course goes hand in hand with consolidating and managing less suppliers, which will in turn will reduce overheads and give a more enriched frictionless experience to your end users. The ability to embrace and integrate new technologies with the old in a seamless and secure way requires a vision on how to digitally transform. Cloud is everywhere - is it an opportunity or a threat? BT's experience globally supported by its Digital Possible strategy is keen to partner with you to help capitalize on your digital journey.

Rhoderick Van Der Wyck, Director, Global Industry Practice Lead Travel, Transport & Logistics.

Rhoderick Van Der Wyck


Inquisitive and thought provoking mind, challenging the norm and open to learn for others.
Following a Master’s degree in economics Rhoderick has been active in the telecoms and ICT sector, particularly in sales, business transformation and operations for almost 20 years. He started his career as an ICT consultant and later co-founded a firm of his own. He has managed global teams previously and in now responsible for BT’s Global Industry Travel, Transport & Logistics Practice. The travel and aviation industry’s goal is to get people from A to B as safely and efficiently as possible. The way we do that is changing significantly and he is keen to exploit BT’s solutions to make the travel experience a more fulfilling one. Given his background and experience he is focused on understanding business challenges and translating that into ICT solutions.

Rhoderick has a multinational and cultural background (lived in South Africa, USA, Peru, London and The Netherlands) and speaks 4 languages fluently.