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BT & Avaya Partnership
- BT is the only Worldwide Avaya Platinum Partner
- BT is the primary partner in EMEA and Avaya's primary channel to market in the UK
- In partnership since 2000 and since 1990 with Nortel Enterprise Solutions
Experise & Innovation
- Experience in successful implementation of 100,000+ Nortel and Avaya systems including 1000+ contact centres
- Each year we invest £5m in engineer training and accreditations to ensure excellence in service
- Both companies are leaders in their respective fields
- We’ve delivered solutions to over 3000 customers worldwide
- Our largest contact centre customer has > 5000 seats
- We supply solutions to 4 out of the top 6 banks in UK
- Desktop conferencing, presence, IM, web collaboration etc. with open standards that integrate with leading 3rd party solutions
- Solutions that deliver excellent customer service with detailed analytics, performance management and integration with CRM systems
Self Service Contact
- Automated inbound and outbound services over multiple media types to provide solutions for any type of contact
- Seamless front office to back office solution to improve first contact resolutions by providing links to agents or experts via video, chat or other media type