Our partnerships

BT & Avaya Partnership

Overview

Accreditation

  • BT is the only Worldwide Avaya Platinum Partner
  • BT is the primary partner in EMEA and Avaya's primary channel to market in the UK

Heritage

  • In partnership since 2000 and since 1990 with Nortel Enterprise Solutions

Experise & Innovation

  • Experience in successful implementation of 100,000+  Nortel and Avaya systems including 1000+ contact centres
  • Each year we invest £5m in engineer training and accreditations to ensure excellence in service

Proven Experience

  • Both companies are leaders in their respective fields
  • We’ve delivered solutions to over 3000 customers worldwide
  • Our largest contact centre customer has > 5000 seats
  • We supply solutions to 4 out of the top 6 banks in UK

Propositions

Unified Collaboration

  • Desktop conferencing, presence, IM, web collaboration etc. with open standards that integrate with leading 3rd party solutions

Customer Contact

  • Solutions that deliver excellent customer service  with detailed analytics, performance management and integration with CRM systems

Self Service Contact

  • Automated inbound and outbound services over multiple media types to provide solutions for any type of contact

Seamless Contact

  • Seamless front office to back office  solution to improve first contact resolutions by providing links to agents or experts via video, chat or other media type