Germany

BT has been active in Germany since 1995. Today, BT is the country’s leading supplier of global network and IT services, with more than 1,000 corporate and public sector customers. We help our customers improve their national and global competitiveness, building solutions matched to their individual needs. BT Germany has also taken responsibility to develop BT’s business in Austria.

BT Germany offers a wide range of networked IT products, services and expertise, from voice telephony, hosting and storage to solutions for call centres, mobile working, security and business continuity. These range from standardised products to managed services and the outsourcing of entire operations. With the recent acquisition of Stemmer GmbH, a German IT services specialist, BT has further strengthened its capabilities in the German market in areas like Unified Communications, IP Telephony and IT Security. BT Germany has over 1,300 employees.

After we had already achieved a sustained profitable growth above market level over the past years, we now have delivered strong proof that we are a top player in both national and international projects. Especially multinational corporations value the fact that we can offer our services in 190 countries around the world, besides having a strong presence in Germany.”
- Nina Wegner, CEO, BT Germany

Network
BT has a comprehensive network infrastructure in Germany, linking almost all larger towns and conurbations in Germany, as well as three hosting centres. This enables us to provide a wide range of voice and data services, from voice telephony to MPLS-based virtual private networks (VPN). With bandwidths up to 10 Gbit/s, and network availability in excess of 99.99%, we provide smooth and reliable communication between your employees, suppliers, partners and customers. This is complemented by connectivity to BT’s global network, with coverage in more than 170 countries. BT also operates local fibre optic networks (City Fibre Networks) in Dusseldorf, Frankfurt, Munich and Stuttgart.

Customers
BT works with many well-known German companies and institutions, including AOK, BASF AG, BMW Group, Media-Saturn Group, Premiere Fernsehen, Software AG, Schenker AG, and the Federal States of Bavaria, Rhineland-Palatinate and Saxony – to name only a few.

Partners
BT works closely with technology partners such as Cisco, HP, Siemens and Avaya in Germany on the development of new products and solutions, as well as on customer projects. German customers also benefit from BT’s global partnerships.

Awards & Certifications
In May 2005, BT Germany became the first company in the German telecommunications sector to obtain BS15000 certification (today: ISO 20000). This certification shows that our IT processes satisfy the stringent requirements of the IT Infrastructure Library (ITIL). Additional certifications: ISO 27001 on the basis of IT-Grundschutz and ISO 9001 (Lloyd’s Register).
BT Germany has won several Cisco Awards:
- “Solutions Partner of the Year” (April 2008)
- Cisco Partner Summit 2007: award for outstanding customer satisfaction
- Cisco Award „Star of Excellence“ (Sept 2006 for excellent customer satisfaction)

Customer service
Customer satisfaction is at the heart of BT's strategy. German customers have access to the BT customer service centre in Eschborn near Frankfurt, 24 hours a day, 365 days a year – a single point of service for everything from questions about an invoice, or changing a service configuration, to monitoring, fault tracing and rectification.