Discover what happens when humans and technology come together in new ways.
We see digital transformation as empowering customers, businesses and employees to do amazing things - the Digital Possible.
Increasing business agility and innovation through the move to cloud, to give you choice, control and flexibility.
Customers want to interact in new ways. How can cloud-based contact solutions drive deeper and richer interactions with end customers?
Creating a productive environment by facilitating seamless employee collaboration across technologies. Enabled by our collaboration solutions that are secure and accessible.
Building security into the heart of your business so that you can take advantage of new opportunities.
Ovum’s latest white paper explains how digital technology and the IoT is disrupting insurance service providers, and how agile networks provide a solution.
An article from Matthew Key, Head of Customer Innovation, Global Banking & Financial Markets, inspired by our research with Avaya, Youbiquity Finance, which tracks consumer attitudes to digital banking.
An article from Andrew Small, Vice President, Unified Communications, Contact Centres and Mobility at BT, inspired by our research with Cisco, Digital Dislocation, which looks at how organisations are using technology to drive collaboration and growth.
An article from Chris Cochrane, CIO for Global Services, inspired by our report, The digital CIO, which looks at the changing role of the CIO and digital transformation.
An article from Jonathan Brasnett, Head of Global Mobility & Cloud UC, inspired by our research, the mobile multiplier, which looks at five key trends in mobile working.
Explore the benefits and challenges of Network Service Integration (NSI), including strategies you can apply.
With the office party season in full swing, here are some conversation starters on the hottest topic of the moment – digital transformation.
Key questions to ask and rules to follow when developing a cloud strategy.
Is video the “next big thing” for customer experience? This paper looks at what’s holding it back, the appetite for video engagement, and industry examples.
Software defined networking (SDN), network functions virtualisation (NFV), SD-WAN, the new generation of networking technologies that are giving us a whole new way to build and manage corporate networks that are fit for the digital age. This paper gives BT’s vision for the future of networks.
An SD-WAN study from IDC researching the rapidly evolving market landscape for enterprise WANs. The survey gives a comprehensive view of end-user needs and priorities for SD-WAN relating to network infrastructure and WAN services provided by vendors, CSPs, and MSPs.
Our timeline charts the modern telecommunications network, from the launch of the first direct relay communications satellite through to the development of NFV and SDN based services.
Dr. Nicola Millard examines the results of a consumer study done in the UK, US, Australia and China during 2011 by a team led by BT’s Mary Lumkin and Sue Hessey and Cambridge University’s Anna Mieczakowski, Tanya Goldhaber and John Clarkson and explores the data from the perspective of a business user of communications technology.
This paper looks at why and how we collaborate and how, using the rich set of collaboration technologies that are emerging, we can create an effective virtual, organisation where face-to-face isn’t the default way of doing business anymore.
Supporting digital transformation across the aviation sector.
Global research from BT and Cisco. How big a problem is “digital dislocation” in the workplace? We’ve surveyed 758 IT decision makers in large organisations to find out how they are using technology to drive collaboration and growth.
Reaching into some of the most remote locations on Earth, our networks also bring the power of communication to people, ranging from the sweltering depths of the Amazon rainforest to the frozen tundra of icy Antarctica, and beyond.
Read BT and Unify’s new white paper, ‘How your board can prepare for new ways of working’ to find out more about how you can adapt your workplace to exploit the strengths of a growing millennial workforce.
Dr. Nicola Millard investigates how employees are leading the change in the way that they are working as a consequence of becoming untethered from their desks and as a result are also changing patterns of knowledge working which may, ultimately, lead to the death of the job.
White paper ‘Creating the Future Network for the Digital Financial Institution’ commissioned by BT and Juniper undertaken by respected analyst firm Ovum, looking at the future of network infrastructure in respect of retail financial services organisations.
A white paper from Frost and Sullivan in conjunction with BT. New mobility solutions could remove 20 million cars from our roads in 2025. Connectivity and new business models stand to revolutionize urban mobility and change the way our cities function. The implications for automotive manufacturers, transport operators and the environment are profound. This paper explores the possibilities.
Research from BT and Avaya: Tracking consumer attitudes to digital banking.Based on the views of more than 3,000 customers across Germany, Spain and the UK, this paper outlines the key trends in consumer behavior in banking for sales and customer service channels
We believe that the next generation of services will be delivered through a combination of the internet and private networks – an intelligent, hybrid network. And they’ll rely on three technologies: NFV, SDN and SD-WAN.
Read our benchmark research with InfoVista that’s about defining end users, their expectations and how to assure high level application experience.
Dr Nicola Millard looks at the importance of collaboration to organisations. Her latest paper, part of the WorkShift series on the future of work, explores what she describes as ‘collaboration conundrums’.
The basics of retail haven’t changed, but the way we shop has. We’re all digital consumers now.
Customers typically use three or more devices to connect to online services. This proliferation of devices often builds consumer expectations around the experience that they expect to have when engaging with a brand.
Overview of BT's technology partnership with Williams Martini Racing.
This BT whitepaper assesses the risks Connected Cars might face – and what the industry can do about them