South West London and St George’s Mental Health NHS Trust

South West London and St George’s Mental Health NHS Trust: Shared learning saves reinventing the agile working wheel

BT Advise Anywhere consultancy helps health trust plan for agile and sustainable future

Real benefits for real estate

Faced with finding £500,000-worth of annual accommodation savings, Rex Cassidy, Director of Facilities, went looking for inspiration.

A senior BT Advise Anywhere consultant was soon sharing his expertise and that of the wider BT team with the Trust. With vital data collected and best practice shared, technology options to help make agile working a reality were explored.

Now, the carefully researched business case has shown Rex can easily achieve the half-a-million pounds savings already sought. Not only that, significant further savings over five years will come from property rationalisation and improved productivity energised by agile working.

South West London and St George’s Mental Health NHS TrustWorking with BT has helped crystallise our thoughts and formulate credible plans for more agile working. They’ve done it and seen it all before and have a wealth of experience to share.”
- Rex Cassidy, Director of Facilities, South West London and St George’s Mental Health NHS Trust

Fast facts

  • Trust has headquarters at Springfield University Hospital in Tooting and operates from nearly 100 other locations
  • Opportunity for collaboration among teams was limited
  • Report and recommendations followed 20-day BT engagement
  • Five different work styles identified

Benefiting from advisers with proven experience

The best proof that something will work is if it’s been done before. Prior consultancy work for other NHS trusts gave South West London and St George’s full confidence.

Innovating new ways of working

BT Advise Anywhere has the knowledge of mobile working to drill down into the culture of an organisation and come up with a realistic business case for innovation, helping change leaders get senior executives on board.

Combining IT understanding with human factor expertise

While the trust’s Improved Ways of Working project relies heavily on voice and collaboration technologies another BT strength is its ability to advise on cultural change issues.