Unilever: BT helps FMCG giant focus on innovation and use the power of the network to improve competitive advantage

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BT outsourcing agreement helps Unilever achieve a lower cost base and sharper competitive edge

Service standardisation drives cost efficiency

When BT and Unilever first engaged in a global outsourcing agreement in 2002 it was one of the biggest of its kind. Much has been achieved since then, and the relationship has come a long way.

Now, under a renewed contract, Damian Zannelli says that the focus is firmly on innovation. For example, the two companies are looking for ways in which Unilever can exploit new technology to better manage its supply chain. Meanwhile, under the new agreement, BT has committed to further reduce year-on-year Unilever running costs.


The lifeblood of our organisation is information. BT service is critical because without the network the data stops flowing and our products don’t reach the shelves.”
- Damian Zannelli, IT Director – Europe, Unilever.

Unilever exploit new BT technology to better manage its supply chain

BT helps FMCG giant Unilever focus on innovation and use the power of the network to improve competitive advantage.

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Fast facts

  • BT and Unilever have been working together under a global outsourcing agreement since 2002
  • The agreement covers full end-to-end management of voice, data, and security services across around 1,000 sites in more than 100 countries
  • Latest contract extension includes clearer and more relevant service level agreements closely tied to users’ needs and expectations
  • The contract allows for more standardisation than was previously the case, creating better conditions for cost efficiency
  • Committed cost efficiencies of 10 per cent in year one and 15 per cent in year two
  • BT is also helping Unilever to find ways to use the power of the network to innovate and better manage the supply chain

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