Managed Service

Managed Service

Managed Service from BT


Making the complex simple

Managed Service from BT combines our market leading portfolio with a range of value added services.

Managed Service from BT takes away complexity and cost from your organisation, allowing you to concentrate on your core business. Our comprehensive services have coordinated delivery, incident and change management with a single helpdesk, contract and invoice. Optional “add-on” services are available to protect your organisation, provide reporting and optimise performance.

We had always built and maintained our own network using standard products but relentless traffic growth and the urgent need for a technology refresh meant that we could consider new options that would be more effective and cost efficient.”

David Hawken - General Manager, Engineering Service Delivery - NATS

The benefits

Managed Service from BT benefits

  • Combines BT’s market leading portfolio with our range of value added services
  • Simple tailored solutions using standardised bespoke service options which delivers a cheaper solution
  • Proactive management of network services to identify issues before they become a problem
  • Expertise available on tap to implement and manage your solution
  • Ability to take advantage of the huge investment BT makes in the future of IT services
  • Dedicated Contract Development Managers which transform the overall customer experience
  • Single point of contact for support issues
  • Simple contract and terms and conditions

The details

Combining BT’s award winning portfolio and our range of value added services

Managed Service from BT combines the following elements of the core BT portfolio:

  • BT Connect
  • BT Contact
  • BT One
  • BT Assure
  • LAN and Wireless LAN services

With a range of value added services included as standard:

  • Project managed installation
  • Maintenance
  • Remote diagnostics / Reactive incident management

And a range of value added services available as optional extras:

  • Standard and Enhanced Incident Management
  • Configuration Management
  • Performance Reporting
  • Professional Services
  • Customer Service Management

Speak to your account team to find out more