Empowering your people to work smarter and better serve your customers

BT for Retail

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Use the latest mobile in-store technology to empower your staff with customer service improvements

Delivering a personalized experience for customers

Comprehensive support in-store and beyond will free up sales colleagues to deliver a great performance, no matter where they are. Sales colleagues want to be better equipped to support their knowledgeable customers about their products and their brand. They need to be able to remain on the shop floor with their customers while having essential information delivered to their devices. They want to build their expertise with relevant, time efficient training; make their customers happy with mobile, fast payment points; be able to communicate with their colleagues easily and efficiently and have agile, effective ways of combating theft and shrinkage.

We can:

  • Help your sales colleagues understand your customers from almost any device with our clienteling tools
  • Provide you with a training and communications portal which can be accessed by your Sales Colleagues from their devices
  • Offer a range of integrated security solutions (including CCTV security) that are unrivalled in the retail marketplace.
  • Provide Unified Communications tools to link experts remotely to the store so you can get the most out of your sales teams

Crabtree & Evelyn: Cloud-based point of sale gives retailers, virtually, everything they need:

The new systems provided by BT have been extremely well received by our staff. We’re pleased to be leading the way with cloud-based POS. It gives us the flexibility to meet the needs of our customers at any time and to grow with us in the future.”
- Tim Johnson, IT director, Crabtree & Evelyn

 

Pets at Home mobile case study

See how mobile technology – and the PetPad – has helped transform the in-store experience, improve efficiency and free store colleagues to help customers.

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