Global security, cloud and networking services

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Use the cloud to transform your customer experience

Global contact centre solutions.

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Case Study

Etihad Airways: Virtual contact centre drives airline's future success

Linking contact centres in the cloud gives every customer a first class experience, wherever their call lands

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As the national carrier of the United Arab Emirates we want passengers to feel like our guests from the very first call, wherever they are.”

Ruth Birkin Head of Global Contact Centres, Etihad Airways

Solution

Use the cloud to improve your customer experiences

Rapidly deploy state-of-the-art capabilities to meet your ever-changing needs.

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What matters most to you?

Whatever your business goal, we have the technology, expertise and know-how to help you achieve it.

Topic

Create a dynamic network for the future

Your network needs to evolve to meet the changing needs of your business. We can deliver a network to help you thrive now, and into the future.

Transform your customer experience

Build standout digital experiences and hold ever richer customer conversations.

Balance the risk and reward of the cloud

Embrace cloud services and connectivity without security headaches and your legacy systems holding you back.

Make security integral to your business

You want a proactive approach to security and to predict threats before they happen, with security built-in, not bolted on. You need to make security integral to your business.

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Insights

Whitepaper

Using AI to augment humans and redesign operations

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Article

Keeping ahead of changing technology and changing consumer wants

featured webinar

Cloud masterclass: why cloud thrives or dies on your infrastructure

Online
20 Feb 2019

11:00 - 11:30 GMT

Article

The cyber security skills challenge: Hiring for tomorrow

Analyst Report

Digital workplace employees need enterprise communications to be more harmonised than unified

Download Gartner’s report on how to encourage collaboration in a digital workspace

Article

How you balance the risk and reward of the cloud

We need to be able to quickly and flexibly increase our compute capacity. The only way to do that economically is in the cloud.”

Álvaro de Nicolás

CIO, Hotelbeds Group

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Latest news

Press Release

BT first global telco to receive domestic telecoms licences in China

BT today announced that it has become the first international telecommunications company to receive nationwide licences from the China Ministry of Industry and Information Technology.

24 Jan 2019 | Networking

Press Release

Foreign Secretary opens new flagship BT office in Singapore

Jeremy Hunt opens BT’s cyber security hub during three day visit to Asia.

04 Jan 2019 | Security

News article

BT Launches New Customer Experience Center In New York

Discover our Customer Experience in America where you can experience our global security, cloud and networking services first-hand.

14 Dec 2018

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