Use the cloud to transform your customer experience

Global contact centre solutions.

Case Study

Etihad Airways: Virtual contact centre drives airline's future success

Linking contact centres in the cloud gives every customer a first class experience, wherever their call lands

Discover more
As the national carrier of the United Arab Emirates we want passengers to feel like our guests from the very first call, wherever they are.”
Ruth Birkin Head of Global Contact Centres, Etihad Airways

Solution

Use the cloud to improve your customer experiences

Rapidly deploy state-of-the-art capabilities to meet your ever-changing needs.

Learn more
Whatever your business goal, we have the technology, expertise and know-how to help you achieve it.

Insights

Whitepaper

Using AI to augment humans and redesign operations

BT image banner
Download full report
Article

Keeping ahead of changing technology and changing consumer wants

Read more
featured event

IWCE Expo 2019 - Las Vegas

  • Las Vegas Convention Centre
  • 6 - 7 Mar 2019
  • 09:00 - 18:00 GMT
Read more
Article

The cyber security skills challenge: Hiring for tomorrow

Read more
Analyst Report

Digital workplace employees need enterprise communications to be more harmonised than unified

Download Gartner’s report on how to encourage collaboration in a digital workspace
Article

How you balance the risk and reward of the cloud

Read more

We need to be able to quickly and flexibly increase our compute capacity. The only way to do that economically is in the cloud.”

Álvaro de Nicolás

CIO, Hotelbeds Group

Read more

Contact