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Case Study

Helping FCA Automotive Services bring its contact centre in-house

Bringing its customer financing operation in-house meant FCA Automotive Services needed to recruit 80 people, and provide a suitable space and set-up for them to work from.

BT gave us the guidance we needed to get our business up and running quickly. BT Cloud Contact was the most cost effective solution.”

Moiz Sheikh IT Services Manager, FCA Automotive Services UK

Solution

Give your users the best meetings experience

Work better together, securely, regardless of location.

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What matters most to you?

Whatever your business goal, we have the technology, expertise and know-how to help you achieve it.

Topic

Connect your customer at every level

Bring together every moving part to create a brilliant customer experience.

Shape your future infrastructure

Your network needs to evolve to meet the changing needs of your business. We can deliver a network to help you thrive now, and into the future.

Do the digital office

Power your employee productivity and accelerate your digital transformation.

Balance the risk and reward of the cloud

Embrace cloud services and connectivity without security headaches and your legacy systems holding you back.

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Insights

Analyst Report

IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment

BT is positioned as a leader in the IDC MarketScape which evaluates 19 service providers offering UCaaS for enterprises globally.

Blog

3 tips for balancing productivity and wellbeing in a remote contact centre

Balancing productivity and wellbeing in a remote contact centre brings challenges around working practices, agent engagement and collaboration tools.

Webinar

The contact centre insights and trends series

Blog

How to use AI to make manufacturing sustainable

Making energy savings and reducing carbon emissions can go hand in hand with the right approach to Artificial Intelligence (AI) in digital manufacturing.