Why omnichannel is no longer a ‘nice to have’
Now consumers expect organisations to offer every contact channel they want to use, today’s contact centre needs to redefine ‘omnichannel’ to deliver an excellent customer experience.
Karine is responsible for global product management of our cloud-based contact centre and customer experience solutions.
She leads on creating, developing and launching new global cloud-based contact centre products. Over the last decade, Karine has helped many of our global customers move their contact centre and customer engagement applications to the cloud. And more recently, she’s been helping organisations around the world with their digital customer experience and artificial intelligence challenges.