Karine Palacios

Global product director for cloud contact centres

Karine is responsible for global product management of our cloud-based contact centre and customer experience solutions.

Karine manages a global team of customer experience product managers.

She leads on creating, developing and launching new global cloud-based contact centre products. Over the last decade, Karine has helped many of our global customers move their contact centre and customer engagement applications to the cloud. And more recently, she’s been helping organisations around the world with their digital customer experience and artificial intelligence challenges.