Phill Piddell

Lead product manager for Cloud of Clouds service integration

Phill is focused on enabling better service integration for our customers.

Phill has worked in telecoms for over 37 years, specialising in solutions management, most recently focusing on network and cloud service integration. 

The complexity of managing complex, global, multi-vendor environments prompted us to fund the development of Service Intelligence - vendor-agnostic management visibility across entire ICT estates, enabling much faster incident triage.  This is unique to us and is available now.  The response from our customers has been amazing, and with the capabilities we're adding around artificial intelligence and machine learning, we're moving from reacting to a failure to predicting future problems (and taking action before they become failures).