Richard has been managing Cloud Contact Cisco since the product was launched in 2008.
The Cloud Contact Cisco team is based across the globe with teams located in the Netherlands, UK and India and they manages the transformation of major multinational brands from traditional on-site contact solutions into the cloud.
Blogs and articles by Richard
3 golden rules for making your contact centre ROI model successful
How can organisations make the most of the cost saving opportunities of an opex contact centre model?