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Andrew Small

Digital solutions director

Andrew was appointed director, digital solutions in December 2019, reporting to our CEO.

Andrew leads the teams responsible for our portfolio management and strategic alliances, covering network solutions, Digital Workplace, contact centre, hybrid cloud solutions, access, digital solutions service and improvement and our regional enterprise portfolio.

Prior to this, Andrew has held various portfolio positions with us in the unified communications, collaboration and contact centre markets and especially focused on growing the cloud services within these portfolio areas. He joined BT as CEO of both of the CRM businesses within the start-up and ventures portfolio.

Before joining BT, Andrew worked for Danish and German technology companies as country manager and in consulting roles. He was also managing director of a B2B marketing consulting and analytics business for seven years.

Andrew has an engineering degree and PhD from Leeds University.

Blogs and articles by Andrew

Blog

Responding to the rapid rise of digital workplace transformation

For most global organisations, digital workplace transformation is now at the top of their agenda. But adoption at speed presents specific challenges for these businesses. Read more
Blog

Getting used to our new normal: the digital workplace

Remote working isn’t just about keeping business afloat as we try to turn the tide on Coronavirus, it could be the beginning of a different way of working. Read more
Blog

Don’t waste money on contact centre technology your customers won’t use

Our new research looks at trends over time to reveal what consumers really want from their contact centre customer experience. Read more
Blog

Delivering the experience your customers demand

How you can deliver a seamless in-branch customer experience. Read more
Blog

Transformation is risky for your customer experience

In the face of increasing demands, how can you improve experience and cut costs? Read more
Keeping ahead of changing technology and changing consumer wants
Article

Keeping ahead of changing technology and changing consumer wants

Read more
Blog

Why monitoring can give your users the best possible experience

Spotting issues with your unified communications can take longer than with your network. Here’s how the right monitoring tool can keep you on the front foot. Read more
Blog

Seven myths about the cloud-based digital workplace

Moving to the cloud’s a daunting prospect. But we’ve seen it all, and we’re here to bust a few myths. Find out why making the switch is easier than you think. Read more