The forecast is cloudy with a chance of AI
Our new Autonomous Customer 2021 research looks at how consumer behaviour has changed and how handling complex and impassioned conversations with people under pressure has affected agents.
Andrew was appointed director, digital solutions in December 2019, reporting to our CEO.
Prior to this, Andrew has held various portfolio positions with us in the unified communications, collaboration and contact centre markets and especially focused on growing the cloud services within these portfolio areas. He joined us as CEO of both of the CRM businesses within the start-up and ventures portfolio.
Before joining us, Andrew worked for Danish and German technology companies as country manager and in consulting roles. He was also managing director of a B2B marketing consulting and analytics business for seven years.
Andrew has an engineering degree and PhD from Leeds University.