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Andrew Small

Digital solutions director

Andrew was appointed Digital Solutions Director in December 2019, reporting to our CEO.

Andrew was appointed Digital Solutions Director in December 2019, reporting to our CEO.

As Digital Solutions Director, he leads the teams responsible for our portfolio management and strategic alliances, covering network solutions, Digital Workplace, Contact Centre, hybrid cloud solutions, access, digital solutions service and improvement and our regional enterprise portfolio.

Prior to this, Andrew has held various portfolio positions with us in the unified communications, collaboration and contact centre markets and especially focused on growing the cloud services within these portfolio areas. He joined BT as CEO of both of the CRM businesses within the start-up and Ventures portfolio.

Before joining BT, Andrew worked for Danish and German technology companies as Country Manager and in consulting roles. He was also MD of a B2B marketing consulting and analytics business for seven years.

Andrew has an engineering degree and PhD from Leeds University.

Blogs and articles by Andrew

Blog

Are consumers at breaking point with contact centre verification and security?

Our new research highlights the urgency for easy identification and verification in the contact centre that feels safe to consumers. Read more
Blog

Don’t waste money on contact centre technology your customers won’t use

Our new research looks at trends over time to reveal what consumers really want from their contact centre customer experience. Read more
Blog

Delivering the experience your customers demand

How you can deliver a seamless in-branch customer experience. Read more
Blog

Transformation is risky for your customer experience

In the face of increasing demands, how can you improve experience and cut costs? Read more
Keeping ahead of changing technology and changing consumer wants
Article

Keeping ahead of changing technology and changing consumer wants

Read more
Blog

Why monitoring can give your users the best possible experience

Spotting issues with your unified communications can take longer than with your network. Here’s how the right monitoring tool can keep you on the front foot. Read more
Blog

Seven myths about the cloud-based digital workplace

Moving to the cloud’s a daunting prospect. But we’ve seen it all, and we’re here to bust a few myths. Find out why making the switch is easier than you think. Read more
Blog

Five reasons to collaborate in the cloud

As multinational organisations increasingly move workloads to the cloud how can they best achieve cloud transformation with complex legacy environments? Read more
Blog

Five opportunities to optimise your digital customer strategy

Consumers’ digital expectations have transformed over the past ten years. But what does it mean for your organisation? Read more