Global Voice for CPaaS

Build customised digital experiences for your customers with our seamlessly integrated APIs.

OVERVIEW

Your customers want a full digital experience journey

Organisations know that customer experience innovation today comes from digitising the ordering processes for the most complex products, and assisting customers at every stage.

Global Voice for CPaaS enables you to deliver enhanced communication and collaboration capabilities to your customers by seamlessly integrating voice through APIs into your platform.

OUR CAPABILITIES

We offer a broad range of capabilities for a seamless digital experience

Our service is specifically designed to meet the needs of UCaaS and CPaaS providers. Some of the key features include:

comprehensive connection: MPLS and internet
ordering through API interface or portal
secure and highly reliable services

voice services with global reach
geographic and non-geographic numbers availability
managed legal and regulatory compliance in multiple geographies.

APIs and dedicated portal

With our efficient APIs, you’ll be able to:

order new geographic and non-geographic numbers
request porting of existing numbers
check order status in real-time
modify and cease existing numbers.

You'll also have access to a dedicated portal, where you can order new numbers and find everything from product content, sales collateral and regulatory insight, to service monitoring through inventory and performance metrics.

WHY CHOOSE BT?

Why choose BT for Global Voice for CPaaS?

With various SIP solutions in the market, it’s important to call out how our service is differentiated.

Truly global coverage

We provide coverage to countries around the world, and we’re continuously expanding our coverage.

Our experience

We’re a leader in voice technology, serving over 350 global customers, including some of the most influential companies in the world.

Reliability of service

We monitor voice quality and promptly resolve faults to ensure the best calling experience. Our VQSP (Voice Quality and SIP Performance) tool lets you track your SIP usage and service behaviour to detect any anomalies.

Fraud detection and prevention

We strictly comply with the GLF code of conduct to prevent fraud in international communications, and the protection of our partners’ business is our priority.

Infographic

Further insights

Enhance your offering with Global Voice for CPaaS

04:36

CPaaS: beyond the hype

As the hype fades where’s the value coming from?

November 2022

Alessandro Adriani: GSIP for CPaaS

03:44

Helping CPaaS providers deliver future-proof GSIP solutions

After considerable market growth, CPaaS providers must take stock of their Unified Communications (UC) offerings to overcome key customer challenges.

October 2022

Want to know more? Connect with our team

Meet the experts

Jan Riechers

Senior Manager, Global Voice Solutions, BT

Jan develops, manages and delivers innovative global voice communications solutions.

Read bio

Corbett Whitton

Client Director at BT

Corbett, an accomplished global business leader with an enterprise-wide perspective, has a proven track record of initiating transformation, driving results and building strong customer and partner relationships.