Your customers want a full digital experience journey
Organisations know that customer experience innovation today comes from digitising the ordering processes for the most complex products, and assisting customers at every stage.
Global Voice for CPaaS enables you to deliver enhanced communication and collaboration capabilities to your customers by seamlessly integrating voice through APIs into your platform.
- comprehensive connection: MPLS and internet
- ordering through API interface or portal
- secure and highly reliable services
- voice services with global reach
- geographic and non-geographic numbers availability
- managed legal and regulatory compliance in multiple geographies.
APIs and dedicated portal
With our efficient APIs, you’ll be able to:
- order new geographic and non-geographic numbers
- request porting of existing numbers
- check order status in real-time
- modify and cease existing numbers.
You'll also have access to a dedicated portal, where you can order new numbers and find everything from product content, sales collateral and regulatory insight, to service monitoring through inventory and performance metrics.
WHY CHOOSE BT?
Why choose BT for Global Voice for CPaaS?
With various SIP solutions in the market, it’s important to call out how our service is differentiated.
Truly global coverage
We provide coverage to countries around the world, and we’re continuously expanding our coverage.
We’re a leader in voice technology, serving over 350 global customers, including some of the most influential companies in the world.
Reliability of service
We monitor voice quality and promptly resolve faults to ensure the best calling experience. Our VQSP (Voice Quality and SIP Performance) tool lets you track your SIP usage and service behaviour to detect any anomalies.
Fraud detection and prevention
We strictly comply with the GLF code of conduct to prevent fraud in international communications, and the protection of our partners’ business is our priority.
Want to know more? Connect with our team
Senior Manager, Global Voice Solutions, BT
Jan develops, manages and delivers innovative global voice communications solutions.