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Global Voice for CPaaS

Build customised digital experiences for your customers with our seamlessly integrated APIs.


Your customers want a full digital experience journey

Organisations know that customer experience innovation today comes from digitising the ordering processes for the most complex products, and assisting customers at every stage.

Global Voice for CPaaS enables you to deliver enhanced communication and collaboration capabilities to your customers by seamlessly integrating voice through APIs into your platform.



We offer a broad range of capabilities for a seamless digital experience

Our service is specifically designed to meet the needs of UCaaS and CPaaS providers. Some of the key features include:


  • comprehensive connection: MPLS and internet
  • ordering through API interface or portal
  • secure and highly reliable services
  • voice services with global reach
  • geographic and non-geographic numbers availability
  • managed legal and regulatory compliance in multiple geographies.

APIs and dedicated portal

With our efficient APIs, you’ll be able to:

  • order new geographic and non-geographic numbers
  • request porting of existing numbers
  • check order status in real-time
  • modify and cease existing numbers.

You'll also have access to a dedicated portal, where you can order new numbers and find everything from product content, sales collateral and regulatory insight, to service monitoring through inventory and performance metrics.


Why choose BT for Global Voice for CPaaS?

With various SIP solutions in the market, it’s important to call out how our service is differentiated.


Truly global coverage

We provide coverage to countries around the world, and we’re continuously expanding our coverage.


Our experience

We’re a leader in voice technology, serving over 350 global customers, including some of the most influential companies in the world.


Reliability of service

We monitor voice quality and promptly resolve faults to ensure the best calling experience. Our VQSP (Voice Quality and SIP Performance) tool lets you track your SIP usage and service behaviour to detect any anomalies.


Fraud detection and prevention

We strictly comply with the GLF code of conduct to prevent fraud in international communications, and the protection of our partners’ business is our priority.


Further insights


Enhance your offering with Global Voice for CPaaS


Whitepaper /Networking

CPaaS: beyond the hype
As the hype fades where’s the value coming from?

November 2022


Alessandro Adriani: GSIP for CPaaS


Blog /Cloud collaboration

Helping CPaaS providers deliver future-proof GSIP solutions
After considerable market growth, CPaaS providers must take stock of their Unified Communications (UC) offerings to overcome key customer challenges.

October 2022

Want to know more? Connect with our team

Meet the experts

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Jan Riechers

Senior Manager, Global Voice Solutions, BT

Jan develops, manages and delivers innovative global voice communications solutions.

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Corbett Whitton

Client Director at BT

Corbett, an accomplished global business leader with an enterprise-wide perspective, has a proven track record of initiating transformation, driving results and building strong customer and partner relationships.

Would you like to talk to an expert?

Talk to us about how our global voice network and managed voice solutions can help your customers.