Personalise your experience

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Overview

Our broad set of cloud customer experience solutions can give you your perfect blend of voice, video, email and web interactions, integrated with your existing CRM system and legacy call centre platforms. 

Whether you want to control cost or flexibility, we help you meet your customers’ expectations of excellent customer service, and we can give them that experience globally.

  • Our Inbound Contact platforms support over 55,000 customers globally and manage over 16 billion minutes per year
  • Nine out of the top 10 global airlines and all the top 10 global pharmaceuticals use our Inbound Contact solution – with five of the top 10 global pharmaceuticals using Cloud Contact.

Energy & environment

Our 2020 ambition is to have helped our customers’ cut their carbon emissions by at least three times our own end-to-end carbon impact. Working with Carbon Trust, so far we’ve found 31 ways we can measure the drop in our customers’ carbon emissions. Their report describes how we work out how much carbon our customers avoid using, just by having our products and services, such as cloud collaboration services. Find out more about how we’re reducing our carbon impact and helping our customers do the same.

Our cloud contact centre capabilities

Use Case

Use the cloud to improve your customer experience

Personalise your customer experience without adding complexity or cost.
Use Case

Make your contact centre agents more productive

How improving your visibility can lead to better customer interactions.

Further insights

Want to dive even deeper? We've curated a selection of expert analysis and opinion, together with relevant case studies, whitepapers, articles and blogs.
Whitepaper

Using AI to augment humans and redesign operations

Using AI to Augment Humans
Download full report
Blog

Transformation is risky for your customer experience

In the face of increasing demands, how can you improve experience and cut costs?
Keeping ahead of changing technology and changing consumer wants
Article

Keeping ahead of changing technology and changing consumer wants

Read more
Blog

The real ROI of moving to a cloud contact centre

Richard Atherton looks at some of the ways you can cut costs with cloud contact centres.

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