Overview

Our broad set of cloud customer experience solutions can give you your perfect blend of voice, video, email and web interactions, integrated with your existing CRM system and legacy call centre platforms. 

Whether you want to control cost or flexibility, we help you meet your customers’ expectations of excellent customer service, and we can give them that experience globally.

  • Our Inbound Contact platforms support over 55,000 customers globally and manage over 16 billion minutes per year
  • Nine out of the top 10 global airlines and all the top 10 global pharmaceuticals use our Inbound Contact solution – with five of the top 10 global pharmaceuticals using Cloud Contact.

Our cloud contact centre capabilities

Solution
Transform your customer service Embracing new channels and technologies can help you exploit fresh opportunities and stand out from the competition.
Use Case
Use the cloud to improve your customer experience Personalise your customer experience without adding complexity or cost.
Use Case
Make your contact centre agents more productive How improving your visibility can lead to better customer interactions.

BT is recognised as a Leader in Gartner’s Magic Quadrant for Contact Centre as a Service, Western Europe, 2017*

Insights

Whitepaper
Chat, tap, talk: Eight trends making customers’ lives easier
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Read our report
Blog
The digital customer: Chatbots create a better experience In the penultimate blog exploring our digital customer research, Thomas Duecke takes a leap into the future, discussing the appearance of AI chatbots.
Whitepaper
Botman vs. Superagent: Man vs. machine in the future of customer experience
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Read our report
Blog
The digital customer: Keeping track of trends Join our President of Global Customer Service, Thomas Duecke, as he explores the evolution of the digital customer over the past seven years.

* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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