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Sustainability - the role of digitalisation in the race to net zero

Digital impact and sustainability

We’ve been on a climate action journey for over 25 years, since setting our first carbon reduction target in 1992. Since 2016/17, we’ve reduced the carbon emissions intensity of our operations by 57% and have reduced carbon emissions by 19% in our supply chain over the same timeframe. We’ve pledged to be a net zero and circular business by 2030, and 2040 for our supply chain and customers. We hold a platinum EcoVadis rating, reflecting our core purpose: we connect for good.

We will only succeed if we help solve some of the problems faced by the societies and customers we serve, through the creation of products and services directly addressing them in a responsible, inclusive and sustainable way.”

Philip Jansen
BT Chief Executive

The connections we make are helping solve the world’s biggest challenges, such as cybersecurity, the global pandemic and climate change.

Read how we’re leading the way to a bright, sustainable future, and ensuring our technology assists our customers with their net zero targets, in our BT Manifesto here

Our sustainability awards and ratings

Organisation      Type           Title and ​Description       When   

Carbon Disclosure Project

Rating A rating on Climate (6th year running)
Companies scores - CDP
Dec 2021
Responsible Business Alliance Innovation Award 2021 Award BT's Green Tech Innovation Platform won the Responsible Business Alliance Innovation Award at COP 26 in Glasgow. (More on GTIP here: Nov 2021
Nov 2021 78.7%, 3rd in UK FTSE100 leaderboard
7th in international leaderboard
Nov 2021
BT - Stand Out Skills campaign
Reuters Events: Responsible Business Awards 2021
Award BT's STAND OUT SKILLS campaign declared winner of the Purpose Driven Communications Award at the Reuters 2021 Responsible Business Awards ​ Oct 2021

Ranking BT Group ranked ​1st in the Tortoise Media Climate100 Index in the UK FTSE100 based on a number of environmental indicators, recognising BT's efforts in carbon emissions reduction, high percentages in renewable energy/electricity, and waste reuse/recycling, plus our CDP climate 'A' rating. 
This climate ranking is subset of the Responsibility100 Index - Tortoise (, where BT have been ranked 7th in the UK (best Telco) - based on a number of indicators that align to the UN Sustainable Development Goals
Oct 2021
Communicate magazine: The winners - Corporate & Financial - Awards Award BT (with Emperor) won best online annual report in the FTSE100 Sep 2021


Rating Top quartile: Low Risk
score of 17.0 on ESG
Jul 2021


Rating Platinum rating - in top 1% of 6,000 companies assessed worldwide on environmental credentials Jul 2021

Corporate Knights Global 100

Rating Confirmed in Global 100 (# 35th), most sustainable Telco globally Jan 20201

FTSE Russell

Rating BT Group remains a constituent of the FTSE4Good Index Series Jul 2020