Overview
How banks operate and what customers expect from them has fundamentally changed.
The changes banks have grappled with for some time have accelerated: the demise of branch banking, the switch to digital, the adoption of advanced technology – artificial intelligence, machine learning, and 5G. There’s also the continuing importance of employee and customer wellbeing and ESG metrics to consider. Despite these challenges, optimism is abundant – with the right infrastructure, tools, guidance and operating model, the banking sector can thrive.
We’ve been building a digital enablement function to support global banks navigate this change. Our global banking portfolio is designed to create a standout digital experience for your customers and employees.
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