Case Study

Helping Etihad Airways’ contact centres work in perfect harmony

BT and Cisco virtualisation makes sure customers are treated as esteemed guests wherever their calls land.

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As the national carrier of the United Arab Emirates we want passengers to feel like our guests from the very first call, wherever they are.”
Ruth Birkin Head of Global Contact Centres, Etihad Airways


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We work in the remotest corners of the globe, like 3,500 metres up in the Chilean Andes or hard to reach parts of Africa. It means we face connectivity challenges seldom found in other industries.”

David Heppenstall

Chief Information Technology Officer and Head of Global Infrastructure, Anglo American.

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