Case Study

Helping Etihad Airways’ contact centres work in perfect harmony

BT and Cisco virtualisation makes sure customers are treated as esteemed guests wherever their calls land.

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As the national carrier of the United Arab Emirates we want passengers to feel like our guests from the very first call, wherever they are.”
Ruth Birkin Head of Global Contact Centres, Etihad Airways

Solution

Transform your customer service

Embracing new channels and technologies can help you exploit fresh opportunities and stand out from the competition.

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Whatever your business goal, we have the technology, expertise and know-how to help you achieve it.
TOPIC

Simplify your infrastructure

Don’t let legacy technology hold you back. Streamline your infrastructure, sweat your assets and embrace digital opportunities.

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TOPIC

Build agility into your business

Digital technology equals new opportunities. You want to take advantage, now and in the future. We’ll help you do just that.

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Insights

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“ We’ve got our network to a brilliant baseline. So now we can deliver new services as and when BT evolves them. They innovate and we benefit.” Sudhish Mohan VP, IM Services Southern Africa & Technology Architecture, Sasol Read the case study
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Gartner MQ for Managed Hybrid Cloud Hosting, Europe, 2017 BT named a leader in Gartner's Magic Quadrant for Managed Hybrid Cloud Hosting, Europe, 2017.
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The CISOs and CIOs guide to securing networks in a digital age
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We work in the remotest corners of the globe, like 3,500 metres up in the Chilean Andes or hard to reach parts of Africa. It means we face connectivity challenges seldom found in other industries.”

David Heppenstall

Chief Information Technology Officer and Head of Global Infrastructure, Anglo American.

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