It’s a complex decision - with vendor preference, cost and user requirements all coming into the mix. But, blending the two hasn’t really been an option because they sit in separate silos, with no connection between them. This forced companies to choose one or the other.
The final decision usually comes down to what the majority of the organisation needs, but many large enterprises battle with a mix of departments where some want private cloud voice and others want a public cloud solution. Your specialists, for example, might prefer a private cloud service because they’re reliant on hard-wired phones or want to maximise their cybersecurity. But if they’re only a minority of your workforce, it might make more sense to prioritise the needs of the majority and choose a public cloud service instead. I was talking to an organisation recently that had 8,000 back-office users who were suited to OCM and 16,000 store users who were suited to OCC. Unfortunately, there always has to be some sort of compromise.
New, more mobile ways of working are adding to this challenge. As workforces return after the pandemic, we expect to see a huge rise in the popularity of the 3/2 working ratio (three days working remotely, two days working in the office). Flexible voice services will be crucial, as people move about, and while most needs will be satisfied by an application-based approach, there’ll still be the pull of others needing access to a fixed ‘device on a desk’. It’s likely that users are going to need access to the best functions of each type of solution depending on where they are and what they’re doing during their working week. Maybe one solution just isn’t going to be enough?
So, what if you could combine both OCC and OCM into one all-encompassing cloud solution? There’d be no need to make a choice between them. You wouldn’t have to make a decision that might disadvantage some of your workforce. Instead, you could have a simple and unified voice approach that has the flexibility you need to support changing requirements, including:
We’ve interconnected our OCC and OCM services so that you can manage both under a single, BT system. This means no more forced decisions or time-consuming number porting to transfer between providers, and the best tools from two of our leading partners, Cisco and Microsoft. Our new multi-platform, unified communications solution provides the flexibility you need to support the evolving needs of the workplace. Plus, our call monitoring and management means predictable quality whatever your choice of connectivity.
To find out more about One Cloud, please get in touch with your account manager.