Moving to the cloud is an important strategic decision that requires the appropriate consideration and planning. That’s why so many companies adopt a hybrid approach and use it as a stepping stone to moving all their UC to the cloud.
Our experience of migrating UC to the cloud is that there are four stages you need to get right to master migrating to the cloud.
Define your reasons to migrate to the cloud and set your objectives, whether it’s cost reduction, avoiding large capital expenditure or providing enhanced SLAs and management capabilities. Scope out your approach, assess what should and shouldn’t be moved to cloud. Many organisations are choosing a hybrid approach as a stepping stone to their wider cloud goals, is this you?
If your organisation is going hybrid, outline exactly what is remaining on-premises and to avoid confusion note the reasons why, e.g. existing capital investments in telephony systems. Check if the on-premises equipment (session border controllers, cloud connectors, video network infrastructure) has interoperability with your cloud provider.
Now, define clear roles and responsibilities for internal teams, partners, service providers or system integrators who will assist you in the transition. Everyone must be aware of the success criteria for the initial deployment and the overall migration rollout plan.
Have a clear expectation of the features necessary for each region and department. Take the time to understand all the possible requirements in terms of people, process and technology.
When migrating UC to the cloud it's best to begin transitioning subsets of users in non-critical facing departments first. Business critical departments such as contact centers should only be migrated when you have confidently transitioned other parts of the business. Different and more challenging complexities will emerge when wide scale transformation occurs, and can be better handled once you have experience to draw on from moving smaller departments first.
One of the biggest requirements during a UC migration is having a targeted assessment of your existing environment. Make sure you can answer these questions:
As you move from the smaller groups, review the key learnings and successes taking these benchmarks into the wider roll out. It is key to track performance, adoption and train users throughout the transition.
Users are a key part of your transformation, empower them to make the change effectively. Provide ongoing support, refine tools and processes, and continually gauge progress.
UC cloud migration can be challenging. Many companies work with an experienced partner to adopt a hybrid approach and use it as a stepping stone to move all the UC to the cloud. When an organisation has the right level of commitment, appreciates the importance of user adoption and plans their gradual rollout coherently, they are on track to have a successful UC migration to the cloud that will transform their organisation.