In the weeks after Coronavirus was declared a pandemic, organisations rushed to get their people working productively from home, often cutting corners in order to make this transition at speed. Once the initial challenge was met, and with everyone working remotely, the question started to arise: what next?
Many organisations are still trying to tie up loose ends from the remote working exodus. They’re finding it difficult to identify which tasks are most urgent and how to move forward and fix set-ups that simply aren’t working for them. We’ve been supporting customers throughout the pandemic and our recent blog series has lots of useful information on how to optimise any changes that were made urgently:
When the Coronavirus pandemic struck, most contact centres weren’t set up to support remote working, and certainly not at scale. Now, organisations are lifting their heads from that immediate surge, consolidating the solutions they urgently put in place and are making the most of the loyalty they’ve hopefully acquired during lockdown. Find out how contact centres can consolidate their remote working solutions and continue to provide exceptional customer service in our full blog post.
When it comes to selecting which employee or group in an organisation has the highest likelihood of success and/or value for an attacker, not all roles are equal. Since transitioning to remote working, it’s vital organisations now explore which roles have changed substantially with regards to what individuals can access and process. Cybercriminals are tirelessly looking for ways to exploit new targets, so it’s crucial to reassess, react and reset our strategies and assumptions on the cyber risks and threats to our employees. Find out more in our blog post.
Many organisations already had infrastructure transformation plans before the pandemic, but now IT investment needs to be reconsidered, with the flexibility to manage greater uncertainty in the future. From conversations we’re having with our customers, three things seem top-of-mind for CIOs: cost savings, liquidity and this uncertainty. To find out how SD-WAN transformation fits into this future, take a look at our blog post.
Since Coronavirus hit, organisations have made changes across almost all aspects of their infrastructure. But this means that many have lost vital aspects of their security control. With record numbers of people and business functions now operating remotely, the security implications are significant. Find out how to reassess and reset your security strategy in our blog post.
The past few months have seen a period of rapid change for most organisations, but many firms are now at a crossroads, unsure of the next steps and reticent to make hasty changes that impact their people. While the transition to remote working has been generally successful, many employees have experienced significant stress trying to use new technology from home. Helping people adopt new technology and adapt to change needs the right approach. Discover the three areas of change management that organisations should be focusing on in our blog post.
To find out more about how we can help you during the ongoing Coronavirus pandemic, take a look at our dedicated webpage.