Only the pandemic has the power to overshadow security issues right now. And this means that it’s the Chief Information Security Officer (CISO) who will be expected to step forward and enable the business as it settles into new ways of digital working.
But CISOs can only make effective plans if they understand the context and know what business leaders, employees and consumers think about cybersecurity. Will they cooperate and do whatever’s necessary to protect you and them? Or is there still work to do to win over hearts and minds?
BT Security’s largest ever research project – CISO under the Spotlight – identifies the major trends that are impacting the role of the CISO, and the worrying behaviours that show the need for a strategic response.
The research backs up what I’ve seen in so many companies: people are still fundamental to cybersecurity. You can have all the solutions in the world, but if people don’t follow basic cybersecurity measures, you’re wide open to breaches. Despite all the cyber threats out there, the easiest way to infiltrate any organisation is still through an employee.
Our respondents were brutally honest and what they told us is alarming. They confirmed that the human factor is the weakest point in your defences. People knowingly take risks online, even though they understand the dangers. Employees are losing work laptops and phones and not reporting it or are giving their work logins and passwords to others.
This becomes even more important because security wins customers. A business visibly on the cybersecurity ball will reassure consumers and create confidence in its digital products and services, carving itself a competitive advantage. And that matters when only 16% of consumers strongly agree they trust large organisations to protect their personal data.
So how can a CISO combat this?
I wholeheartedly agree with the research: inside the organisation, CISOs need to look beyond technological solutions and super-charge the human firewall. Start by sharpening up security hygiene so your people adopt digitally safe behaviours and are actively on their guard against cyber threats. And externally, don’t be afraid to increase security measures. The good news is, the balance has tipped and there’s new positivity towards cybersecurity with consumers and employees ready to embrace more security measures to stay safe online.
I’ve just scratched the surface of the findings here; I really recommend you take a look at the full report to find out how critical your CISO is to your cybersecurity and your business.