CPaaS: beyond the hype

As the CPaaS hype fades, questions arise over where the industry will find future value – and two trends emerge:

1. enterprise customers are starting to request features beyond application-to person
2. classic CPaaS services are finding a new market for an ever-increasing savvy mid-market.

Alessandro Adriani, co-authors a paper with Arthur D Little exploring how telecom operators can realise value in CPaaS.  Download the paper now.