As the CPaaS hype fades, questions arise over where the industry will find future value – and two trends emerge:
- enterprise customers are starting to request features beyond application-to person
- classic CPaaS services are finding a new market for an ever-increasing savvy mid-market.
Alessandro Adriani, co-authors a paper with Arthur D Little exploring how telecom operators can realise value in CPaaS. Download the paper now.
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Helping CPaaS providers deliver future-proof GSIP solutionsAfter considerable market growth, CPaaS providers must take stock of their Unified Communications (UC) offerings to overcome key customer challenges.