Half our jobs could be automated in the next ten years1
Our white paper – ‘Botman vs. Superagent’ – lets you time-travel to the contact centre of the future. Simple, repetitive tasks have been automated, but customers still want to hear a human voice.
It isn’t science fiction. Chatbots and applications have started changing contact centres. But the limits of machine learning remind us why human beings are irreplaceable. So indulge in some utopian thinking – and get ready for tomorrow.