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Dialling in
†If you or your participants have difficulties connecting to an in-country dial-in number – or a number is not available for the country you’re calling from – please try an alternative in-country number. These difficulties are rare, but may be due to telephone network issues which are outside of our control.
Keep sensitive information safe with an additional / 2nd level security PIN, configurable per call by the chairperson.
There are two simple ways to use this feature, called 'Menu Only' and 'On entry'. All BT MeetMe users are automatically set up with the 'Menu Only' option. If you would prefer to use the 'On entry' method, please contact your helpdesk.
Important: Make sure you dial into your meeting before your participants.
Tips
During your meeting
Tips
Solutions are created quicker when you can divide and conquer. Sub-conferencing helps you do that by letting you create up to nine sub-conferences from your meeting. The chairperson can activate sub conferencing whenever it's needed. There's no advance planning needed.
Starting your meeting:
Anyone can dial:
- for help
- to mute / unmute
The chairperson can dial:
- to stop audio messages
- to toggle presentation mode on / off
- for roll call
- for participant count.
Tips
Record All Conferences takes the need for note-taking off the table because it automatically records every meeting. It also makes it easier to share ideas from the call with those who couldn't attend. And since the chairperson can stop and restart the recording at will, they can easily skip anything they don't want documented.
Before your meeting
Tips
Chairperson and participant commands
- operator assistance - connects you with a meeting operator.
Note: In-call *0 support for Cisco audio customers includes basic ‘how to’ and general access troubleshooting only. Due to lack of access to the Cisco audio bridges, the service desk agents will not be able to make any direct adjustments or take control of the call.
- meeting help menu - lists all of the touchtone commands available to you.
- mute your line - reduces background noise on the call if you’re in a noisy environment. To unmute your line, press *6 again.
Chairperson-only commands
- play roll call - plays back the recorded names of the participants on your call
- participant count - counts the number of participants on your call
- stop message - interrupts any audio prompt or recorded announcement
- initiate dial-out facility* - allows the chairperson to dial out to a new participant
- mute / unmute all - (presentation mode) allows you to mute the lines of all participants when making a presentation. To unmute all lines, press *5 again
- mute your line - reduces background noise on the call if you’re in a noisy environment. To unmute your line, press *6 again
- lock / unlock your conference - to control your meeting and makes sure no one else can enter you can lock your conference call. To unlock your line, press *7 again
- instantly records your meeting - so it is available afterwards for sharing or future use.
- meeting continuation - allows participants to remain in a meeting once the chairperson hangs up
- end meeting - at the end of your meeting, press ## and then hang up. This makes sure all participant lines are disconnected, preventing unexpected charges and improving the security of your account.
* Additional charges are subject to your terms and conditions.
Chairperson and participant commands
1# to 9# - move to a sub-conference - a user moves from the main meeting to a sub-conference by dialing the sub-conference number followed by #.
E.g. to attend 'sub-conference seven' the user would dial 7#.
Note to chairperson: dialing a sub-conferencing number followed by # allows you to move freely between sub-conferences
0# return to main meeting - if you’re in a sub-conference, leave that sub-conference and return to the main meeting.
Chairperson-only commands
782# - activate / deactivate sub conferencing - you can activate up to nine sub-conferences. Dialling 782# a second time deactivates sub-conferencing and brings everyone back to the main meeting.
Chairperson-only commands
- enter the CLP menu - where you can set, update, or delete your CLP.
Note: if you’re using 'CLP: Upon Entry' then you’ll automatically be entered into the CLP menu upon dialling into your meeting and entering your chairperson passcode. You can then press #6 at any time during the call to re-enter the CLP menu.
- repeat the CLP entered
- enter a new CLP
- delete the current CLP
- return to the main meeting.
So you can make the most of your BT MeetMe service, we’ve provided you with a series of best practices.
Conference call etiquette
Contact the people you wish to invite, giving them the dial-in number, the participants' passcode and the date and time of the meeting.
Note: please let your participants know that if they enter the meeting before you, they’ll be placed on hold in the meeting listening to music until you join.
At the start of your meeting, dial your BT MeetMe dial-in number and follow the prompts. Enter your chairperson's passcode. Participants follow the same instructions and enter their participants' passcode. Keep your chairperson's passcode safe to prevent fraudulent use.
That's it! You’ll be joined together on the call and your meeting can begin.
Press *0 - operator assistance – if there’s a discrepancy between the number of lines in the meeting and the roll call, use this function and ask for the meeting coordinator to disconnect any line not responding.
Press #1 - participant roll call – at the beginning of each call, you can use this function to listen to the names of the participants who’ve joined. This way you know who’s on the call and you can decide if there are any unwanted participants or whether to wait for somebody to join before you start.
Press #2 - monitor the number of lines – use this function to know the number of lines active in the meeting. This is a quick way to establish how many participants are on the call without having to do a roll call.
Press *7 - meeting lock and unlock – use this function to lock or unlock participants entering the call. This feature is useful when you don’t want additional parties to join your call after it’s begun. Participants trying to join a locked call will be directed to the meeting coordinator.
Press ## - end the meeting – use this function to disconnect all participants at the end of your call. This makes sure your meeting ends when you hang up.
Prior to your meeting
Start your meeting
- to hear current security code
- to change the security code
- to cancel
- to delete your security code
- to rejoin meeting.
During your meeting
Prompt the meeting to call out to a participant†
The participant's phone will ring. To enter the meeting, they need to:
†Billing note: additional charges may be billed for each dial-out participant joining your meeting. Charges are subject to your terms and conditions. On-Net dial-out avoids the higher per minute call charges associated with traditional public phone networks (using normal toll and toll-free dial-in numbers).
You can make it very easy for mobile users to join your BT MeetMe meeting
The invite
Then format your BT MeetMe dial-in number and your participant passcode this way:
[dial-in number], [participant passcode]#
Please note:
To join
Add yourself to your mobile contact list
Please note: your mobile interface and software may differ from what is described here, so your dialing experience may not exactly match these steps. However, the basic principles of formatting the dial-in number and passcode remain the same.
Follow the simple steps below to record your BT MeetMe meeting
Step 1
As the chairperson, once you have dialed into your BT MeetMe meeting call and entered your chairperson passcode, press *8 on your telephone keypad and follow the voice prompts to start recording your conference call.
You will hear a prompt saying:
Step 2
To stop recording your meeting, press *8 and follow the voice prompts to stop recording at any time.
You will hear a prompt saying:
Participants who join after the recording has started will be informed that the call is being recorded.
If you need further help, please contact one of our global helpdesk advisers.