What's new?

• Enhanced line key management for Cisco MPP. Line Key templates are layouts that can be applied to many devices. This interface allows an administrator to create multiple templates per Cisco MPP model and provides a way to apply them to devices at the Organization and Location levels. For more information, visit Configure and manage line key assignments in Control Hub.

 

• Webex Feature Integrations on MPP Phones enabling these features:
  • Webex Unified Call History displays calls made from user's Webex Devices and Webex App.
  • Webex Directory Search enables you to search the Cloud directory that contains all Webex Contacts. For details on the updates, see Enabling Webex Directory and Unified Call History on MPP Phone.

 

• MPP Line Key LED pattern and Dial from Call History updates. This feature updates the default setting for the MPP line key LED pattern to align with the pattern used on Cisco Enterprise phones. The new pattern details are documented here. This change only applies to new organizations or existing ones not using the Device Settings feature. For more details, see Cisco’s article on MPP Phone LED Pattern and Call History Updates.

 

• Provisioning API Enhancements:Core Locations. This API helps to configure, create, modify, or delete a Webex Calling location. For more information about Webex Calling APIs, visit this Cisco article. 

 

• Creating workspaces without devices. Today all Workspaces must be created and assigned to a device. Because they can only support one line, this auto-device-assignment makes it difficult to assign workspaces to shared lines on other devices. This feature allows to create Workspaces without devices wich can then be assigned as shared lines on other devices. For more information, check the Cisco article on Add Shared Devices and Services to a Workspace.

 

• Configure autoassign template available in Control Hub. Currently available in Australia, Canada, and Europe regions, this feature allows you to assign licenses to users who are added manually, through CSV, or through an Active Directory synchronization. This requirement allows administrators to assign a professional license to newly added users. For more information, see Set up automatic license assignment templates for Webex Calling users.

 

• Provisioning new customers by default in the EUN datacenters. The net-new calling customers are now provisioned in the EUN datacenters (AMS/FRA) instead of the EU(UK) datacenters (LON/FRA) for Webex Calling by default. Previously this capability was behind an optional toggle. If you would like to continue with the earlier behavior, contact your helpdesk. Check Cisco’s article on Webex Calling Data Center in the European Union for more information.

 

• Integrate Cisco 840/860 Wireless Handsets with Webex Calling. Administrators can use Control Hub to configure these devices’ native dialer, generate the MPP-based device templates that are based on Webex Calling settings, and certify the device. To avail the higher concurrent call capacity of Certificate based trunks, it is necessary to redeploy an existing Local Gateway. For more information check this article on Integrating Webex Wireless Phone 840 and 860.

 

• MPP Firmware Upgrade to 11.3.7. This feature certifies and supports deploying the MPP 11.3.7 firmware. See Announcements for Webex Calling Devices and Configure and modify device settings in Webex Calling for details.

 

• Provisioning User Features through CSV. With this capability, administrators have a simplified way to export existing data, import new data, and update data into the Webex Calling platform. For more information, see Manage User Calling Data.

 

• Calling template for groups allows administrators to set RDC, video, and call behavior settings through a group template. With this feature, administrators are able to centrally manage and apply these call settings across an entire group. For more information, see Configure Calling Template.

What do you need to do?

• Review the above features
• Bookmark our website so you don't miss out on updates and actions you may need to take. You can also register your details to receive future Webex service notifications.