What's new?

 

• Ability to view Call Recording Terms of Service in Control Hub. Customer Administrator or Partner Administrators must accept the terms of service the first time when they enable call recording. The administrators can view the terms of service anytime in the users call recording page. For more information, refer to Cisco’s article on Enable call recording for an organization and Enable call recording for Webex Calling users.

• Webex Calling is now available in additional countries and regions:
  • Saint Maarten
  • Trinidad & Tobago
  • Turks & Caicos Islands
  • US Virgin Islands.

For more information, visit Cisco’s article on Where is Webex available?

• Enable on-demand PRT collection for MPP devices Webex Calling devices. This capability improves the time that is taken to resolve cases. It enables the administrators to collect logs and create a case on Control Hub. For more information, visit Demand PRT (problem report tool) collection in Control Hub.

What do you need to do?

• Review the above features
• Bookmark our website so you don't miss out on updates and actions you may need to take. You can also register your details to receive future Webex service notifications.