What's new?

 

• Webex Calling Suicide Prevention Hotline. From the beginning of July 16, 2022, dialing 988 will route calls to the National Suicide Prevention Lifeline. To learn more, visit Cisco’s article on Enhanced 988 National Suicide Prevention Lifeline for Webex Calling.

 

• Webex Calling with Local Gateway support is now available in the following countries. Visit Where is Webex available? for more details.
  • Bermuda
  • British Virgin Islands
  • Cayman Islands
  • Dominica
  • Grenada
  • Guam
  • Jamaica
  • Montserrat
  • Northern Mariana Islands
  • Saint Kitts & Nevis
  • Saint Lucia
  • Saint Vincent & The Grenadines.

 

• Provisioning CSV-Auto Attendant. This capability allows administrators to provision auto attendant menu options, call flow management, caller ID settings, and scheduling for multiple auto attendants through a file upload. Refer to Cisco’s article on Manage auto attendants in Control Hub.

 

• Webex Calling Analytics - path optimization ICE/PNC. This new dashboard would be available in the Control Hub under Webex Calling. It provides a graphical representation of usage and quality of all calls under this graph. For more information, go to Cisco’s article on Analytics for Your Cloud Collaboration Portfolio.

 

• User Interface Enhancements. The calling elements such as Numbers, Locations, Call Routing, Features, PSTN orders, Dedicated Instance, Service Settings and Client Settings now have a consistent look with improved page layout on the user interface of Webex Control Hub.

 

• Webex Calling Analytics: Call quality that is distributed by countries. A new dashboard will be available in Control Hub under Webex Calling that provides visual representation of Webex Calling usage and quality. It is broken down by country, including contextual filtering, which allows users to filter the entire dashboard by selecting one or more countries directly from a graph. To learn more, go to Cisco’s article on Analytics for Your Cloud Collaboration Portfolio.

 

• Enhanced line key management for Cisco MPP. This enhancement is delivered in two phases. In the first phase administrators can apply functions such as primary line, shared line, and speed dial (with optional value, monitor, open, and closed). For more information, see Configure Layouts for Cisco MPP Devices in Control Hub.

 

• Enable or disable sharing for calling in Webex App. Control Hub administrator can disable sharing for Webex App users in a call. By default, the screen sharing toggle is enabled and applies to the entire organization. If the screen sharing is modified at the organization-level, then these settings apply to all users under the organization. For more information, see Enable or disable sharing for calling in Webex App.

What do you need to do?

• Review the above features
• Bookmark our website so you don't miss out on updates and actions you may need to take. You can also register your details to receive future Webex service notifications.