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Getting started

Yes, you need to use our video meeting services and have a BT Engage Meeting Manager account. The mobile app works with this web-based software application to give you the flexibility and convenience of scheduling, launching, monitoring and controlling video meetings when you’re on the go. You must have an iPhone, iPad Android OS or Microsoft Windows Phone 7 device to operate the app.

Visit your app store from your device and in a few steps download the free BT Engage Meeting Mobile app. From there, login with your BT Engage Meeting Manager username and password, and you’re ready to start managing and scheduling your video meetings and resources. You must have an iPhone, iPad Android OS or Microsoft Windows Phone 7 device to operate the app.

You can use your existing BT Engage Meeting Manager web portal user name / password to access the phone app.

Scheduling with your BT Engage Meeting Mobile app

Click on any meeting from either the ‘List’ or ‘Calendar’ view after login, and then click the Cancel button on the meeting detail screen. If the ‘Cancel’ button is not visible, it’s likely too late to cancel, or the video meeting was not set-up as a self-service call.

If a self-service video meeting is currently in progress, a ‘Control’ button will be visible on the meeting detail screen, which brings up the meeting controller screen.

On the meeting controller screen, a green checkmark next to the site name indicates if the site is connected, while a red cross indicates that the site is disconnected (no video). A temporary question mark icon means the status is being refreshed. You can connect / disconnect each site by tapping the site name, after which a spinning wheel icon will appear momentarily next to the site indicating it’s being connected / disconnected.

Simply tap a site name to select / de-select each site.

By default, the first site you selected will be used as the host site. You have the option to change to a different site on the ‘Preview’ screen by tapping a site name.

This screen is automatically refreshed to reflect connected sites and your meeting status. You can optionally extend or end a live meeting using the corresponding button.

This is probably because your organisation requires special steps when scheduling a meeting that is outside of the capability of the current mobile app. Check with your administrator to discuss the issues you’re having. Also, please look for future updates in the app store, as we keep adding more features.

You can schedule either a room reservation, or a self-service video meeting, provided your organisation is provisioned for either or both of these meeting types.

On the ‘Meeting Type / Time’ screen, when you choose the self-service video meeting type, a ‘Launch Now’ Yes / No switch will appear. If ‘Yes’ is selected, the meeting will start right after you schedule it, and the meeting controller screen will display automatically.

You can view / select any sites associated with your login credentials. Any sites that aren’t available during the chosen time slot won’t appear on the ‘Site Selection’ screen.

If your user account is provisioned for the manual-start option, you can start a scheduled video meeting (and have all sites connected at once) by clicking the ‘Start’ button on the meeting detail screen, as soon as the meeting start time arrives. Otherwise, your video meeting will start automatically.

Yes. All normal meeting confirmations / iCals will be sent out in the same way as if you scheduled a video meeting using the web portal.

Not at this time. You can only schedule stand-alone meetings with the app, but you can schedule recurring meetings through our BT Engage Meeting Manager tool.


You can view / cancel / control your meetings, as well as schedule new meetings.

You can view any future meetings where you are either the requestor or the host. Meetings that have been cancelled or have ended in the past won’t be visible from this app.

Help desk phone numbers

If you need further help, please contact one of our global helpdesk advisers.