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Genesys Cloud Contact Centre

Connect with your customers via chat, email and voice call.

BT reference Genesys Cloud contact centre

Overview

Cloud contact centre that lets you connect with customers by phone, chat, text or social media. Features include Genesys web application, Genesys Cloud, Genesys Cloud Network, Readiness Assessment Tool and more. Learn more >

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Personalise your experience

Get the latest insights relevant to your sector.

Genesys Cloud Contact Centre

Connect with your customers via chat, email and voice call.

Overview

General information

Resource centre

Genesys community

Ideas portal

Release notes

Agents

Quick start guide

Navigating the user interface

Get started as an agent

About agent interactions

The basics

Interactions

Analytics

Supervisors

Introduction to Genesys cloud

About reports, views and dashboards

Activate and deactivate agents in queues

Monitor and coach in-progress interactions

Admins

Get started administering

About people and permissions

Genesys Cloud development centre

FAQs: Administrators

System requirements

Genesys desktop interface

Verify your browser

Change Windows desktop app preferences

Mobile apps for iOS and android

Customer network readiness

Genesys Cloud Network Readiness Assessment Tool

Cloud media services CIDR IP address range

Overview

Working together

Routing

Telephony and system basics

Recording and quality management basics

Further E-learning courses

Pro tips

Expert tips on collaborating from anywhere

Adoption Champions

Adoption recommended practice

Adoption assets library

Change request

Solutions

Product and services

BT Regional Sites