All-in-one cloud-based contact center that works seamlessley with your MiCloud UC service. Depending on your organisation set-up you'll have access to voice only, or voice and multimedia (email, chat, SMS, social media).
If you require training sessions dedicated to your organisation, we have the following sessions that can be purchased. Enquire now and one of our User Adoption Specialists will be in touch with full details.
| Training | Type of training | Description | |
| MiContact Centre Business Agent | 1 x live virtual instructor-led 90 mins duration Up to 8 recommended no. of attendees |
This session gives an overview of MiContact Centre Ignite client with the MiCollab Softphone &/or Mitel IP handset. | Enquire now |
MiCloud CC adoption content (iTEL ucSKILLS) |
Self-paced training via an online platform accessible 24/7 | Training on overview of call analytics and device based training. | Enquire now |
| Soft Skills training (iTEL ucSKILLS) |
Self-paced training via an online platform accessible 24/7 |
Training on personal traits or skills which can significantly affect the productivity and effectiveness of all employees | Enquire now |
| Business Skills training (iTEL ucSKILLS) |
Self-paced training via an online platform accessible 24/7 |
Training on skills specific to a particular role, where following ‘best practice’ will have a positive impact on the performance of a business. | Enquire now |
