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If you manage only one account:
You will not receive a paper invoice if you pay your bill by credit card. However, you will receive an email informing you that your current invoice is available for download. This PDF version of the invoice is the same as our paper invoice. It can be printed or saved to your computer. See pages 7 or 8 for instructions on 'How do I get my most recent invoice'.
To change your email address, please contact the help desk.
If you manage only one account:
If you manage multiple accounts:
If your report contains more than 10,000 rows, your report will be run and then posted to the ‘Generated reports’ section.
How do I download a report that I generated?
On the login page, send yourself a reminder by clicking ‘Forgot My Password’, entering your email address, and clicking the Submit button.
You will receive an email with your password shortly.
After you log in, click ‘Change My Password’, which is located on the login or home page.
You will then be prompted to enter your old password, your new password, and retype your new password to confirm it.
Then click the Submit button.
Find out how you can manage your bill using our online service. Conference Level Usage Invoices can be downloaded from www.btvideoconferencing.com
Please email your account manager with your organisation name, number and order number for ways to pay your invoice.
If you need further help, please contact one of our global helpdesk advisers.