Contact centre that lets you interact with customers using voice, chat, or email while being accessible via web browser. Depending on your profile configuration, you can communicate with customers through one, two or all three channels. Features include Agent Desktop, Webex Contact Centre analyser and Webex Control Hub.
Note: If enabled, you can also experience the Agent Desktop within Microsoft Teams as an embedded application.
If you require training sessions dedicated to your organisation, we have the following sessions that can be purchased. Enquire now and one of our User Adoption Specialists will be in touch with full details.
| Training | Type of training | Description | |
| Overview of Agent Desktop, Supervisor Portal and Administrator Portal | 3 x live virtual instructor led (1 x Agent Desktop, 1 x Supervisor Portal, 1 x Administrator Portal) Sold as a bundle. (Refer to individual sessions below for details on duration and no. of attendees) |
1 x Agent Desktop - The session gives an overview of how to log into queues, handle calls, accept/respond to inbound calls via Agent Desktop. 1 x Supervisor Portal - The session gives an overview of how to view, manage user types and profile, monitor calls and create reports. 1 x Administrator Portal - The session gives an overview of how to manage users and skills, manage agent profiles/teams and other advanced admin functions. |
Enquire now |
| Overview of Agent Desktop | 1 x live virtual instructor-led 90 mins duration Up to 12 recommended no. of attendees |
The session gives an overview of how to log into queues, handle calls, accept/respond to inbound calls via Agent Desktop. | Enquire now |
| Overview of Supervisor Portal | 1 x live virtual instructor-led 120 mins duration Up to 8 recommended no. of attendees |
The session gives an overview of how to view, manage user types and profile, monitor calls and create reports. | Enquire now |
| Overview of Administrator Portal | 1 x live virtual instructor-led 180 mins duration Up to 4 recommended no. of attendees |
The session gives an overview of how to manage users and skills, manage agent profiles/teams, and other advanced admin functions. | Enquire now |
