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Webex Contact Centre

Cloud based contact centre platform allowing you to connect with your customers via chat, email, voice call.

BT reference Webex Contact Centre
Category Cloud collaboration

Overview

Cisco Webex Contact Centre combines cloud contact centre and cloud audio to give your customers a unified and connected experience whenever they contact you.

Interact with customers using voice, chat, or email. Depending on the configuration of your agent profile by your Cisco Webex Contact Centre administrator, you can communicate with customers through one, two, or all of the three channels. Accessible via web browser.

If enabled, you can also experience the Agent desktop within Microsoft Teams as an embedded application. 
 

Training

For Agents and Supervisors

For Supervisors

CONTACT