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Product Support

Webex Contact Centre

Cloud based contact centre platform allowing you to connect with your customers via chat, email, voice call.

BT reference Webex Contact Centre

Overview

Contact centre that lets you interact with customers using voice, chat, or email while being accessible via web browser. Depending on your profile configuration, you can communicate with customers through one, two or all three channels. Features include Agent Desktop, Webex Contact Centre analyser and Webex Control Hub.

 

Note: If enabled, you can also experience the Agent Desktop within Microsoft Teams as an embedded application.