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Webex Contact Centre

Cloud based contact centre platform allowing you to connect with your customers via chat, email, voice call.

BT reference Webex Contact Centre
Category Cloud collaboration

Overview

Cisco Webex Contact Centre combines cloud contact centre and cloud audio to give your customers a unified and connected experience whenever they contact you.

Access via web browser (Google Chrome/Mozilla FireFox/Microsoft Edge/Chromium), there is no need to download any applications.  Interact with customers using voice, chat, or email. Depending on the configuration of your agent profile by your Cisco Webex Contact Centre administrator, you can communicate with customers through one, two, or all the three channels.

If enabled, you can also experience the Agent desktop within Microsoft Teams as an embedded application.  

Training

Self-paced training

Recorded training will be available soon.

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