Cloud contact centre solution that lets your customers connect through chat, text, social, email or call. AI-powered voice and chat allows virtual agents to give customers options for fast and easy 24/7 self-service with a seamless option to pass to a live agent if required. Features include Finesse Desktop for agents and supervisors, Cisco Unified Intelligence Centre and more.
If you require training sessions dedicated to your organisation, we have the following sessions that can be purchased. Enquire now and one of our User Adoption Specialists will be in touch with full details.
| Training | Type of training | Description | |
| Overview of Finesse Agent Desktop, Supervisor Portal and Administrator Portal | 3 x live virtual instructor led (1 x Finesse Agent Desktop, 1 x Supervisor Portal, 1 x Administrator Portal) Sold as a bundle. (Refer to individual sessions below for details on duration and no. of attendees) |
1 x Finesse Agent Desktop - The session gives an overview of how to log into queues, handle calls, accept/respond to inbound calls via Finesse Agent Desktop. 1 x Supervisor Portal - The session gives an overview of how to view, manage user types and profile, monitor calls and create reports. 1 x Administrator Portal - The session gives an overview of how to manage users and skills, manage agent profiles/teams and other advanced admin functions. |
Enquire now |
| Overview of Finesse Agent Desktop | 1 x live virtual instructor-led 90 mins duration Up to 12 recommended no. of attendees |
The session gives an overview of how to log into queues, handle calls, accept/respond to inbound calls via Finesse Agent Desktop. | Enquire now |
| Overview of Supervisor Portal | 1 x live virtual instructor-led 120 mins duration Up to 8 recommended no. of attendees |
The session gives an overview of how to view, manage user types and profile, monitor calls and create reports. | Enquire now |
| Overview of Administrator Portal | 1 x live virtual instructor-led 180 mins duration Up to 4 recommended no. of attendees |
The session gives an overview of how to manage users and skills, manage agent profiles/teams, and other advanced admin functions. | Enquire now |
