Personalise your experience

Get the latest insights relevant to your sector.

Webex Enabled Telepresence

This integrated solution supports enhanced interoperability between Webex Meeting Centre and a variety of Telepresence and video endpoints, combined with high quality Audio.

The functionality delivered includes:

  • secure two-way video sharing between the Webex Meeting Centre and standards-based video endpoints
  • integrated audio and data sharing with rooms and Webex participants — including application and desktop content sharing among all users in a meeting
  • integrated conference scheduling.

Scheduling and joining a CMR meeting

Cisco Webex and Telepresence integration to Outlook

Webex Productivity Tools with Telepresence integrates with Microsoft Outlook by adding a special panel to meeting invitations.

Using this panel and the advanced settings, you can book meetings that include Telepresence and Webex, Telepresence only, and Webex only.

Note: Webex Productivity Tools with Telepresence need Outlook to be in online mode in order to book Telepresence resources.

If Productivity Tools are already installed, a special button will appear on your Outlook toolbar. If not, you may need to perform the installation yourself. Request this information from your administrator. 

Using basic settings

From the Productivity Tools panel, you can access the following Telepresence options:

  •  add Telepresence rooms that will be scheduled for your meeting
  •  set a number of call-in participants. Resources will be reserved for this number of people or meeting rooms to call into the meeting in addition to any scheduled rooms
  •  go to advanced settings.

The following Webex options are available for a CMR meeting:

  • add a Webex conference to your meeting
  • add a Webex meeting password (not your Webex password) and select whether the password should be included in email invitations
  • set an alternate Webex host for your meeting
  • go to advanced settings.

To access help, click on the ‘Schedule Meeting’ drop-down button, then select

‘Help’ from the pop-up menu:


Creating a Meeting

  1. In Microsoft Outlook, click the ‘Schedule Meeting’ button

  1. In the meeting which opens, add invitees to the meeting in the ‘To’ box
  2. Enter the topic for the meeting in the ‘Subjectbox
  3. Specify the meeting ‘Start time’, ‘End time’ and, if needed, ‘Recurrence’ options

Tip: You can also create a meeting directly from the Calendar.

  1.  In the ‘Meeting Options’ panel, you can specify the Webex and Telepresence options for your meeting.

Adding Webex

  1. Make sure ‘Allow people to join using Webex’ is checked
  2. (Optional) Enter a meeting password for Webex invitees
  3. (Optional) If you do not want to display the Webex meeting password in the email invitation, check ‘Exclude password from email notification’
  4. (Optional) Use the ‘Advanced Webex Settings’ link to customise your Webex meeting.

Adding Telepresence Rooms

  1. Click ‘Add Telepresence Rooms’
  2. The 'Select Telepresence Rooms' window appears

  3. Browse to the systems or search using one of the following:
       - Search - type the text that is part of the name of a room. This does not      search by location
       - Location - select a location to show only the rooms in the location
  4. Select the rooms you want to add
  5. Click ‘Roomsand then ‘OK’.

Tip: You can also use the Outlook address book or Room Finder to search for Telepresence rooms in the list of all rooms in your organisation.

Allowing more people to join using video devices

If you want to let more people to join your meeting using video devices that aren’t available for scheduling in your organisation, you can reserve capacity for them. These can be supported personal video devices like the Cisco Telepresence EX90 or Cisco Jabber application.

In the ‘Add call-in participantsbox, enter the number of additional video devices you want to join.

Note:
This number does not include any devices scheduled using 'Add Telepresence Rooms'.

Using the Advanced Telepresence Settings link, you can customise your Telepresence meeting.

Completing your booking

When you finish entering your meeting details and setting meeting options, click ‘Send’.

The Webex Productivity Tools communicates with your Webex site and adds Webex information to your meeting and then the meeting request is sent.

After your meeting is successfully booked, the meeting appears in your Outlook calendar and contains all the information you need to join the meeting. All invitees receive a meeting invitation with the same information.

Note: Other scheduling methods will be covered by your video managed service provider.

Joining the meeting

When the meeting begins, participants from scheduled Telepresence rooms join using a button on the Telepresence endpoint display or are automatically connected at the meeting start time.

Webex participants click the ‘Join Using Webex’ link in the meeting invitation.

Additional people attending using video devices (who will connect to the video estate), join using the ‘Video address’ specified under ‘Join Using Telepresence’ in the meeting invitation.

For details on all advanced Webex and Telepresence options, refer to the Webex and Telepresence integration to Outlook help available in Outlook.

Best practices for scheduling meetings using Outlook

Note: You can’t move a meeting from the past to the future. This includes changing the start time of a meeting that’s already ongoing.

We also recommend the following practices to keep calendars consistent and ensure a reliable booking experience:

  •  send any updates immediately if updating an occurrence of a meeting series, rather than accumulating updates on different occurrences before sending
  •  use the ‘Resources’ field or the ‘Add Telepresence Rooms’ button on the Productivity Tools panel to modify the participant list. Adding and removing participants by using the checkboxes in the Outlook Scheduling Assistant is not reliably detected by Cisco Telepresence Management Suite Extension (TMSE)
  •  don’t edit ongoing meetings that include Webex. In general, it’s best to avoid updating ongoing meetings. If the meeting is part of a series, you can edit the series when the occurrence has finished
  • send any meeting invites from your own mailbox rather than booking directly from room mailboxes
  •  all rooms that will be part of a meeting must be left with a ‘Show As’ status of ‘Busy’. Setting a room mailbox to ‘Free’ for any booking will remove that room from the meeting, but leave other scheduled rooms and resources. We strongly recommend modifying the booking itself rather than using the ‘Free / Busy’ status to remove rooms.

For Webex-only users:

  • to schedule Webex-only meetings, use Productivity Tool or another Webex booking tool. Using the Webex Scheduling Mailbox to book meetings with no Telepresence participants will take up Telepresence resources and isn’t recommended
  • when you want Telepresence and / or Webex for a single occurrence of a meeting series, cancel the occurrence in question and replace it with a new single meeting that includes the necessary resources.

Schedule a meeting with Cisco Smart Scheduler

With Cisco Smart Scheduler, Macintosh, mobile and other non-Windows users can schedule CMR meetings using a simple web-based interface which is touch-screen friendly.

Smart Scheduler needs one of the following browsers:

  • Internet Explorer - version 9 or later
  • Mozilla Firefox - version 15 or later
  • Safari - version 6.0.2 or later
  • Chrome - version 24 or later.
  1. Go to your URL for Smart Scheduler and log in (if needed)
  2. Click the ‘Smart Scheduler’ icon: 

The My Meetings page appears

  1. Click ‘New’. The 'Book Meeting' page appears:


Tip: To change the default date and time format, click your name in the blue bar at the upper-right portion of the Smart Scheduler page

  1. In the ‘Title’ field, enter a title for your meeting
  2. In the ‘Startfield, click and select the starting date and time of your meeting
  3. In the ‘End’ field, click and select the ending date and time of your meeting.

Adding Telepresence Rooms

  1. In the ‘Search’ field under ‘Add Telepresence Rooms’, enter the name of the room you want to add. As you type, rooms that include the characters you enter appear. When you see the room you want to add highlighted in a blue box, either press 'Enter' or click the name

  1. Add additional Telepresence rooms by repeating the first step.

Tip: To add a Telepresence device that is not available in the list of Telepresence rooms, you can add it as a video call-in participant.

Adding Webex

  1. Click ‘Webex’
  2. Click the ‘Enable Webex’ checkbox. The Webex Password field appears


  1. Enter a Webex password. If you don't enter one, Webex will create one for you automatically when you save the meeting.

Adding Call-in participants

You can allow additional video and audio participants that aren’t available in the Telepresence rooms list.

  1. Click ‘Call-in Participants’
  2.  In the ‘Calling in on video’ field, enter the number of additional participants you want to let join using a video device
  3. In the ‘Calling in on audio’ field, enter the number of additional participants you want to let join using audio.

Making a recurring meeting

  1. Click ‘Recurrence’
  2. From the ‘Set Recurrence’ menu, select how often you want the meeting to occur and when you want the meeting series to end.

Additional settings

To add an agenda, Telepresence meeting PIN or billing code, click ‘Additional Settings’ and enter the appropriate information.

Completing your booking

  1. When you finish entering your meeting details and setting meeting options, click ‘Save’.

After your meeting is successfully booked, you’ll receive a confirmation email.

This confirmation email provides all the information necessary for the people you invite to join the meeting. Attached to the email is ConferenceInvitation.ics

  1. Open ConferenceInvitation.ics and save it to your calendar to ensure you receive a reminder for the meeting.

Inviting people to your meeting

Using your email client, forward the meeting invitation to the people you want to invite to your meeting.

Joining the meeting

When the meeting begins, participants from Telepresence rooms join using a button on the Telepresence endpoint display or are automatically connected at the meeting start time.

Webex participants click ‘Join Using Webex’ in the meeting invitation from a computer or mobile device.

Video call-in participants join using the video address provided in the meeting invitation.

Audio call-in participants join using one of the audio call-in numbers in the meeting invitation.

Scheduling a meeting with Webex Scheduling Mailbox

If configured by your administrator, you can also add Webex to your meeting invitation directly from Outlook by including a special invitee - the Webex Scheduling Mailbox. The mailbox may be called simply ’Webex’ or something different - request this information from your administrator if it hasn’t been made available to you.

Creating and inviting people to a meeting

  1. Open your mail application and create a new meeting
  2. Invite Telepresence Rooms and participants
  3. As one of the participants add the Webex Scheduling Mailbox - example: Webex@example.com
  4. Add any other information to the body of the meeting that you want and send the meeting invitation
  5. You will receive confirmation emails from the Telepresence rooms, Webex Scheduling Mailbox and a conference confirmation email that displays the Webex information, Telepresence and audio call-in numbers similar to the one pictured in the ’Completing Your Booking’ section in the first column of this page
  6. Copy the contents of the conference confirmation that includes all the Telepresence and Webex information
  7. Open the original meeting invitation you created in step 1 and paste the contents into the body of the meeting invitation and send the updated invitation to your participants.

When the meeting begins, participants join the meeting the same way as detailed in the ’Joining the meeting’ section above.

Schedule a meeting with Cisco Telepresence Management Suite (TMS)

When scheduling conferences with Cisco TMS, it’s not necessary for the user to worry about network protocols, MCUs, or gateways. Cisco TMS handles infrastructure choices and compatibility checking of all these things automatically. Advanced users may still tune and tweak the selected methods for the conference as needed.

Booking with Cisco TMS

  1. Log in to Cisco TMS.
  2. Go to ‘Booking’ > ‘New Conference’

  1. Complete the 'Basic Settings' section:

a) for 'Title', enter a conference title. It will be displayed in all Cisco TMS interfaces, and in email notifications about the meeting.

b) for 'Type', select either ‘Automatic Connect’ or ‘One Button to Push’

  • Automatic Connect - Cisco TMS automatically connects all participants at the meeting start time
  • One Button to Push - meeting dial-in information is automatically displayed on endpoints that support 'One Button to Push'. Participants on those endpoints join the meeting by pressing a button.

For endpoints that do not support 'One Button to Push', the meeting organiser adds a video dial-in number and participants on those endpoints will connect to the meeting via that number.

Note: For information about additional conference types, please refer to the in-application TMS help.

c) set the ‘Start Time’ and the ‘End Time’ or ‘Duration’ for the meeting

d) make sure ‘Include Webex Conference’ is checked

e) optionally, enter a ’Webex Meeting Password’

Note: If you don’t enter a password, Webex will automatically generate one. It’ll be displayed on the ‘Confirmation’ page, after you successfully schedule the meeting.

f) optionally, click ‘Recurrence Settings’ to create a series of meetings that are tied together, such as a weekly or daily meeting.

  1.  Advanced settings are optional. Most settings will take their default values from the 'Conference Default' values configured under ‘Administrative Tools’. For details on the 'Advanced Settings', click the ‘Help’ button in Cisco TMS

Note: If 'Secure' is set to 'Yes', Cisco TMS will only allow systems that support encryption to participate in the conference.

  1. In the 'Participant' tab, click ‘Add Participant’ and a new window will appear.

a) Available participants and a planner view with their availability is displayed based on existing scheduled and ad hoc meetings. The coloured vertical lines represent your current requested time for the scheduled meeting

  • Click the tabs to have participants listed by type. If you’ve used scheduling before, the default tab is 'Last Used' with quick access to the systems you have used recently
  •  Hover over any system, or the blocks in the planner view, for additional detail about the system or scheduled meeting

b) Add participants to the meeting by selecting their checkbox and clicking the > button to add them to the list of selected participants on the right side of the window. Adding network infrastructure components, like MCUs and dateways, is optional as Cisco TMS will handle this for you automatically

c) Use the ‘External’ tab to add systems not managed by Cisco TMS, for example endpoints in other organisations, or telephone participants

  • For dial-out participants, enter their contact information, and Cisco TMS will automatically connect them to the conference at the scheduled time
  • For dial-in participants (including endpoints that do not support 'One-Button-to-Push'), Cisco TMS will reserve the capacity needed to host the site in the conference and will provide you with precise dial-in information to forward to the participant

d) When all participants have been added, click ‘OK’.

You return to the conference page, with the participant section of the page now showing your selected participants, and some additional tabs. These additional tabs allow advanced scheduling tasks such as altering how calls are connected, or setting specific MCU conference settings for the meeting

  1. Optionally, on the 'Conference Information' tab, add notes which will appear in the meeting invitation
  2. Use the ‘Video Conference Master’ drop-down list to determine which system should be considered the meeting organiser. Note: not all Telepresence systems support the necessary features for this functionality. The meeting organiser system is the one that will be prompted:
  • To connect the conference if it’s not scheduled for automated call launch
  • To extend the conference when it is about to expire.
  1.  Click on ‘Save Conference’. When the conference is saved, Cisco TMS will do all the routing calculations to determine the best way to connect your selected participants

             If Cisco TMS is able to complete your request:

  • you’re presented with a confirmation page indicating that your conference has been saved and showing the details of your meeting, including the participant list and listing how each of those participants are scheduled to connect to the conference and the exact dial string any participants must dial
  • you’ll also receive an email confirmation from Cisco TMS with all the meeting information, including Webex and video dial-in information, and an ICS attachment for saving the event in your Outlook (or a compatible) calendar. Open the ICS attachment and save it to your calendar
  • If your Webex site is set up to send email confirmations, you will receive two additional emails from Webex: 1) an email with the subject line ‘Meeting Scheduled’ which contains the host key and the Webex information for the meeting, and 2) an email with the subject line ’(Forward to attendees) Meeting Invitation’ which contains only the Webex information for attendees
  • If Cisco TMS is unable to complete your booking request:

  • you’re returned to the ‘New Conference’ page. A message banner states why it wasn’t possible to save the meeting. This may be due to lack of availability, lack of network resources, or no known route to connect the participants together.
  • you can try and edit the conference settings to try to resolve the issue and try saving the conference again 
  1. After successfully scheduling your meeting, invite people to the meeting using your calendar application.

Booking with Outlook

To book a meeting without advanced settings:

  1. open a meeting invitation and fill in the meeting subject, start and end time as you would for any Outlook meeting invitation
  2. to make your meeting include Telepresence:
  • add rooms that are Telepresence rooms / video enabled
  • the invitation must include two or more Telepresence rooms (or call-in / call-out participants, if using the Cisco Telepresence form)
  1. if you want your meeting to include Webex, add the 'Webex Scheduling Mailbox' as an invitee
  2. send the meeting invitation. If your booking includes more than one Telepresence room, you’ll receive confirmation from Cisco TMS that the meeting has been set up, and information on how participants will connect
  3. forward this information to the invitees, or paste it into the original meeting invitation and 'Send an Update' to distribute the information.

Tip: If you book a meeting with a length of three minutes or less, it won’t be processed by Cisco TMSXE.

Updating Outlook-created bookings from Cisco TMS

If you or your administrator modifies a booking created from Outlook using Cisco TMS, Cisco TMSXE will keep the resource reservations up to date.

Tip: Because of security restrictions in Exchange, Cisco TMSXE won’t be able to update the original booking in your own calendar according to the changes made in Cisco TMS.

When a meeting is booked without routing

If all the requested resources are not available for a meeting, you may get a response from Cisco TMSXE saying that some or all of the Telepresence rooms were reserved, but that routing resources are not booked and / or not available. In this case, the Telepresence part of the meeting has not been set up.

Even if these resources are later freed up, this won’t update the booking.

To get the meeting to include routing you must do one of the following:

  •  set the booking to use either the connection type 'Automatic Connect' or 'One Button to Push', using the Cisco Telepresence form
  • ask your administrator to change the meeting to 'Automatic Connect' or 'One Button to Push' directly in Cisco TMS
  • delete the existing booking and create a new one with available resources. Your new meeting will then use the default routing option as configured by your administrator.

Using the Cisco Telepresence form

If the administrator has made the Cisco Telepresence custom form available to users, it’ll show up as a button / tab in all your meeting requests:

As a meeting organiser you can use this form to specify additional settings for the conference, override the conference defaults, and add external video or audio participants.

To use the form for a new or existing meeting:

  1. select the ‘Cisco Telepresence’ tab for the calendar entry and make changes as needed Any values left as 'Default' will use the default setting as defined in Cisco TMS by the administrator
  2. When you’re done changing the settings, use the ‘Send Update’ button if submitting changes to an existing meeting.

Don’t click ‘Save and Close’ as this will only modify your own calendar.

Cisco Telepresence form settings

Reservation type options

Automatic Call Launch - the conference is routed and launched automatically

One Button to Push -an on-screen button becomes available on supported endpoints when the conference starts

Manual Connect - conference routing is set up, and the videoconference master must launch the conference

Reservation Only - only the rooms are reserved. No routing is attempted

The default reservation type will usually include conference routing. If routing resources are unavailable, Cisco TMSXE will attempt to book the meeting as 'Reservation Only' instead.

Meeting PIN
Specifying a numeric password here will require dial-in conference participants to enter this password to join the conference,as long as it’s supported by the Multipoint Control Unit (MCU) being used. If in doubt, please check with your administrator.
Billing code
You can supply a billing code for the conference that will be saved with the meeting in Cisco TMS (this may be optional or required depending on Cisco TMS settings defined by your administrator).
Add >>
Use this button to add video or audio participants not listed in Exchange to the meeting. See 'Adding call-in and call-out participants' in the next section.

Adding call-in and call-out participants

Using the Cisco Telepresence form you can add video or audio participants that aren’t bookable as resources in Exchange and Cisco TMS to your meeting.

  • Call-out participants - enter their contact information to have Cisco TMS automatically connect them to the conference at the scheduled time.
  • Call-in participants - Cisco TMS will reserve the resources needed to host the participants in the conference and give you precise dial-in information to forward to the participants.

To add call-in or call-out participants to your conference:

  1. open the Cisco Telepresence tab
  2. click ‘Add >>’ to display a panel where you can define the values for each participant
  3. click either the ‘Call-inor ‘Call-out’ tab
  4. enter the values appropriate for the type of participant you are adding and click ‘Add’. The participant will appear in the ‘External Participants’ list
  5. repeat for each participant you wish to add to the meeting

To delete participants, select them from the list and click ‘Delete Selection’.

Scheduling recurring meetings

Recurring CMR Hybrid meetings are supported with the following exceptions:

  • Cisco Smart Scheduler doesn’t support making changes to a single instance of a recurring meeting
  •  Webex can’t be added to single instance of a non-Webex-enabled recurring meeting
  •  Webex can’t be removed from a single instance of a Webex-enabled recurring meeting
  • Rescheduling the time of a single instance of a recurring Webex-enabled meeting isn’t supported
  • Deleting an instance of a recurring Webex-enabled meeting isn’t supported
  • Adding or removing rooms from a single instance of a recurring meeting is not supported using Cisco TMS only.

Ending a meeting

How a meeting ends depends on the following three factors:

  •  if the meeting organiser sets ‘Extend Mode’ when scheduling the meeting in TMS to let the meeting extend beyond its scheduled end time
  •  when the Webex host leaves the meeting
  •  when the Telepresence end point leaves the meeting.

Note: Extending a meeting is supported for both Telepresence and Webex by using the 'Extend Mode' setting when scheduling a meeting in TMS.

Ending the meeting at the scheduled end time

The meeting ends at the scheduled end time under any of the following circumstances:

  •  the Webex host leaves the meeting at or before the scheduled end time of the meeting
  •  the meeting organiser didn’t set the meeting to extend ('Extend Mode') when scheduling the meeting.

Extending the meeting beyond the scheduled end time

The meeting extends beyond the scheduled end time under any of the following circumstances:

  •  the Telepresence meeting extends, if the meeting organiser, when scheduling the meeting, sets the meeting to  extend and there are resources available to extend the meeting
  •  the Webex meeting extends, if the host stays in the meeting after the scheduled end time of the meeting.

Note: Telepresence meeting extension isn’t guaranteed. If resources (ports) are fully booked at the scheduled end time of the meeting, the Telepresence meeting will end.

CMR meeting experience

Remote participants join the meeting by logging in to the Webex Meeting Centre web or mobile applications. By default, Webex participants see the live video of the actively speaking Telepresence or Webex participant.

Content shared by a Cisco Telepresence participant is displayed automatically in the Meeting Centre application, and Webex participants can share their desktop or application with Telepresence participants.

Webex participants also see an integrated list of all Webex meeting participants. The Webex annotation feature is supported - Webex participants can annotate using the standard annotations tools, and both Webex and Telepresence participants can see the annotations. The annotation tools are not available, however, for Telepresence participants.

When the first Webex participant joins, 'Telepresence systems' appears in the list of Webex participants and in the row of Webex participants in 'Full Screen' view. This indicates that it’s a Cisco CMR Hybrid meeting. Individual Telepresence users aren’t listed in the Webex participants list. Instead, only 'Telepresence systems' is listed.

For Webex participants to share their presentation with Telepresence participants, they must do the following:

  1. log into the Cisco Webex web client
  2. grab the ball or be designated as presenter by the Webex host
  3. start application or desktop sharing.

Recommended screen resolutions for presentation sharing

To use the full screen while presenting, Cisco recommends setting your computer to a 4:3 aspect ratio screen resolution. The following screen resolutions are recommended:

  •  1024 x 768
  •  1152 x 864
  •  1280 x 1024
  •  1600 x 1200

Passing the ball

Webex users can share a presentation by taking the ball and then selecting the content to present. If the Webex site doesn’t allow Webex participants to take the ball, the Webex host must pass the ball to the Webex participant. Alternately, an attendee can use the host key to become the new host. Then this new host can assign the presenter ball to themselves to present.

Meeting experience for Webex participants

When attending the meeting using the Webex Meeting Centre web client (Windows or Mac), you have two basic ways to experience the meeting:

  •  default view
  •  full screen view

Default view

When you log in to the meeting, the Webex client displays the default view. The default view displays a video window and participant list on the right and the presentation being shared on the left. The video window shows the current active speaker (either Telepresence or Webex).

Full screen view

Full screen view displays the active speaker in a large image at the top of the window and Webex participants at the bottom of the window. When in full screen mode, the presentation isn’t visible.

Webex participants can go into full screen mode to see all of the other Webex participants. While in full screen mode, a participant sees all other Webex participants plus the video of a Telepresence participant when the participant is the active speaker.

To go into full screen mode, click the ‘Full Screen’ button in the video window in the default view.

To change back to default view, click ‘Exit Full Screen’ in the upper right corner.

Cisco Telepresence Server or MCU can be configured to display other Telepresence participants in the active speaker window.

Data sharing

Data that's being shared from the Telepresence endpoint is automatically displayed in the Webex Meeting Centre client. Webex participants can also share their desktop or application (document sharing is currently not supported).

Any user can take the ball to start sharing, eliminating the need for the host to have to pass the ball. This is a Webex admin feature option and is available at the site level. The Webex ball automatically passes to the Telepresence endpoints that connect and start sharing.

Active speaker video

All Webex participants automatically see the active speaker from both Telepresence and Webex - similar to the experience available today with all-Webex meetings. Webex active speakers are also visible to Telepresence endpoints.

Active presence

When a meeting participant on a Telepresence endpoint is the active speaker, and they’re using Telepresence server with 'Active Presence' (filmstrip view), users will see up to 9 Telepresence non-active speaker participants. Non-active speaker Webex participants can be seen in full screen theatre view on a desktop client using PC or Mac.

Meeting experience for Telepresence participants

Once the meeting has started, Webex and Telepresence endpoints are automatically joined for audio, two-way video and data sharing.

Data sharing

The data sharing experience is similar to a standard Telepresence meeting, the Telepresence attendee simply connects their Video Graphics Array (VGA) cable, and the shared content appears on the dedicated presentation monitor (if available) or as picture-in-picture (PIP) on single screen endpoints. Please note that for some Telepresence systems, a user may have to press the ‘presentation / view PC’ button to activate sharing.

Active speaker video

Video of the active speaker in the Telepresence room is streamed to other Telepresence rooms, as well as Webex users. The participants in the Telepresence room(s) can also view video from the Webex active speaker. The Active Presence filmstrip with Telepresence Server will show all Telepresence endpoints joining the call plus the last active Webex speaker.

Cisco Webex meeting features not supported with CMR

  • The CMR solution only works with Webex Meeting Centre. Other services (Event
  • Centre, Training Centre, and Support Centre) aren’t currently supported.
  • Webex Network-Based Recording (NBR) recording isn’t enabled for the CMR service, but is planned for future releases.
  • No whiteboarding functions are available, including integrations with third-party whiteboard and smart board applications.
  • Only desktop and application sharing is supported. Document sharing by upload ahead of a meeting isn’t supported.
  • Webex Custom Session types aren’t supported, but are planned for future releases.

Help desk phone numbers

Please browse our guides and if you can't resolve your questions, contact one of our global helpdesk advisers.