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FAQs for BT Legal Hearings

BT Legal Hearings (UK only)

This service has been developed to help you conform with the audio conferencing requirements of the Access to Justice Act of 1999, which stipulates that audio conferencing MUST be used for certain types of legal case hearings.

BT 's Legal Hearings service has been selected by the Her Majesty's Courts Service (HMCS) to be used by legal community to conduct telephone hearings for the following cases:

  • allocation and listing hearings
  • interim applications, case management conferences and pre-trial reviews with a time estimate of less than one hour
  • any other application with the consent of the court and all parties.

With the BT Legal Hearings service, you’ll be fully supported by the conferencing co-ordinator who will be managing your telephone hearing call and will be available throughout  the call if help is needed.  

For all pricing enquiries, please call the BT customer services on 0800 77 88 77 or + 44 (0) 20 7402 0303.

Ideally, give as much notice as possible, but we can take a booking by telephone up until 1 hour before the start time of the telephone hearing and online up to 24 hours before the start time.

Yes, you can, but we advise using a landline to ensure better sound quality, because, depending on your location, mobiles can have poor reception.

Yes, the change in law (Access to Justice Act of 1999) now requires that all telephone hearings be recorded for future reference if needed by the courts.

To find out more, click here

  1.  Your name and account number
  2.  Date, time and approximate duration of the hearing
  3.  Names and telephone numbers of the case participants, including the judge
  4. The name and address of the court, the case name, court reference number and your internal reference number

Court hearings which now need to take place as a telephone hearing:

  • allocation and listing hearings
  • interim applications, case management conferences and pre-trial reviews with a time estimate of less than one hour
  • any other application with the consent of the court and all parties.

Telephone hearings are excluded where:

  • all parties are unrepresented
  • the hearing is of an application without notice to the other party
  • more than four parties wish to make representations at the hearing (for this purpose where two or more parties are represented by the same person they are treated as one party)
  • the hearing could result in the final determination of the whole or part of the proceedings.

How to book a telephone hearing

To book online you will need to be registered to use My Meeting Manager.

Once registered, you’ll be sent a username and password which will let you log into your online conferencing account where you’ll be able to book a telephone hearing online within a matter of minutes.

I'm an existing user of BT’s conferencing services

No, you can use your existing conferencing account details to book a BT Legal Hearings call online.

How to request a transcript of a recording?

A request for a transcript of a telephone hearing should be made to the court where the hearing has taken place. Form EX107 (tape transcription request) must be used in all instances. When filling out the form, enter the 'Customer Reference Number' from your confirmation email, as the 'Claim No.' on the form. Please see EX107 Info for more information which provides help on completing the EX107 and a full list of court approved transcription companies and prices. For more information on telephone hearings, click here

Help desk phone numbers

Please browse our guide and if you can't resolve your questions, contact one of our global helpdesk advisers.