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Inviting people to your meeting

When scheduling meetings using Outlook (or another calendar application), include in your invitation: the BT MeetMe with Dolby Voice URL, country dial-in numbers, and participant passcode. Use the sample below as a guide.

Sample invitation

The following is an example. Replace the passcode and dial-in numbers with the information from your new account email.

Copy and Paste this sample invitation into your meeting invite:

Meeting Details

Please join my meeting by computer or smart phone:
https://my.webjoin.com/dolby/ ?passcode= type your participant passcode here

If this is your first time joining, you may be prompted to download the BT MeetMe with Dolby Voice plug-in. Use a stereo headset for the best sound quality.

Or join by phone with these dial-in numbers and passcode: 

[** Populate the numbers below, as required for your attendees**]

UK: XXXXXXXXXXX
USA: XXXXXXXXXX

Participant passcode: [type your participant passcode here] ~ then #

If your country is not listed above, click here to view more country dial-in numbers [include your 'more country dial-in numbers' link which should match the link in your new account email]

IMPORTANT: The above template uses placeholders for the participant passcode, phone numbers and 'more country dial-in numbers' link. You should edit the information so that the meeting details match what was provided in your new account email:

  • Replace any passcode references with the participant passcode in your new account email.
  • Update the countries and phone numbers to match those behind the View more country dial-in numbers link in your new account email.
  • Update the View more country dial-in numbers link to match the link in your email.

Start or join your meeting

By computer: Using a web broswer and the Dolby Voice plug-in

To enjoy the full Dolby Voice experience in your meetings, connect to BT MeetMe with Dolby Voice using your computer and stereo headset. Non-stereo headsets will not provide the same quality of sound, but will still work.

Tip: Check that your headset is plugged in before starting. It will give your computer time to find your new device.

  1. Go to https://my.webjoin.com/dolby/
  2. Provide your name, email address, and meeting passcode appropriate to your role (chairperson or participant)
  3. Click the Continue button. Please wait while your passcode is verified by our security system.
  4. Select the option "I will start the meeting using my computer"
  5. Click on the Start the Meeting button

Troubleshooting: If you are having trouble connecting to a BT MeetMe with Dolby Voice meeting, it could be for the following reasons:

  • Your internet connection is not working. Please check your network connection.
  • You have entered an invalid passcode or email address. Please double check your information.

If you continue to experience issues connecting, please contact the Help desk.

Having the meeting call your phone

Chairpersons and participants can join a BT MeetMe with Dolby Voice call using a phone; however they will not experience the same spatial sound and audio quality as those joining via the computer or smartphone app. This is a good option when your internet connection is unreliable or unavailable.

  1. Go to https://my.webjoin.com/dolby/
  2. Provide your name, email address, and meeting passcode appropriate to your role (chairperson or participant)
  3. Click the Continue button. Please wait while your passcode is verified by our security system.
  4. Select the option "I'd like the meeting to call me on my phone"
  5. Select your country
  6. Enter your phone number without leading zeroes, spaces or punctuation, for example 2034567890
  7. If you are on a desktop and want to see other participants in the meeting, select "Yes" to open the meeting viewer. (The meeting viewer is not available within smartphone browsers.)
  8. Click on the Call me now button
  9. Your phone will ring to connect you into the call
  10. Note: If you are a participant, your phone will ring after the chairperson has joined the call. Upon answering, you will be asked to press *1 on your phone to connect yourself to the meeting

Dial into the meeting

You can easily look up your country's local dial-in numbers available for this meeting. This is a good option when your internet connection is unreliable or unavailable.

  1. Go to https://my.webjoin.com/dolby/
  2. Provide your name and email address, and meeting passcode appropriate to your role (chairperson or participant)
  3. Click the Continue button
  4. Select the option "I'll dial into the meeting using my own phone"
  5. Select your country to display the available phone numbers
  6. If you are on a desktop and want to see other participants in the meeting, select "Yes" to open the meeting viewer.
  7. Dial a phone number from the list on the screen
  8. At the voice prompt, enter the passcode followed by #
  9. If you choose to open the meeting viewer, you will be prompted to enter an identity token on your phone. This helps the system to identify your line in the meeting viewer so you can use features such as mute and remove participant

By smartphone: Using the smartphone app

To enjoy the full Dolby Voice experience in your BT MeetMe with Dolby Voice meeting, download the app and use your earbuds.

Choose a meeting

 Enter a passcode
Type or copy and paste your meeting passcode from your meeting invitation, then tap "Continue". After entering a valid passcode, you will be given options to join the meeting.

Tip: If you already have the app installed and tap the meeting URL, such as http://my.webjoin.com/?passcode=12345678, the app will launch and pre-populate the passcode so you won't have to re-enter it.

 Find a favorite
If you have already saved a meeting as a favorite, tap on "Find a favorite", then select the name of the meeting you wish to join.

Note: If you join a meeting using the app, you can save that meeting as a favorite. You can also add a favorite through the settings.

 Host my meeting
This button will be enabled after saving your chairperson account details (passcode and email address) to the app.

Note: You can add chairperson details through the settings if you do not add this information during first time set up.

Choose a joining option

 I'll connect using the app

Use this option to join your meeting over a Wi-Fi or mobile data connection.

 I'll like the meeting to call me

Use this option to have the meeting call you on a phone using your phone network. Please note that you will not experience the same spatial sound and audio quality as those joining by the computer or using smartphone app. This is a good option when WiFi or mobile data is unreliable or unavailable.

  • Tap I'd like the meeting to call me
  • Select your country
  • Enter your phone number with no leading 0's or 1's, spaces or punctuation, for example 2034567890
  • Click on the Call me now button
  • Your phone will ring to connect you into the call
  • Note: If you are a participant, your phone will ring after the chairperson has joined the call. Upon answering, you will be asked to press *1 on your phone to connect yourself to the meeting

 I'll dial into the meeting

Use this option if you want to dial into the meeting and choose a dial-in number using your phone network. Please note that you will not experience the same spatial sound and audio quality as those joining by the computer or using smartphone app. This is a good option when WiFi or mobile data is unreliable or unavailable.

  • Tap I'll dial into the meeting
  • Select your country to display the available phone numbers
  • Dial a phone number from the list on the screen
  • At the voice prompt, enter the passcode followed by #

Using the web browser on your smartphone

Use this option if your phone can't use the mobile app.

  1. Open the email invitation on your smartphone or go to https://my.webjoin.com/dolby/
  2. Provide your email address and meeting passcode appropriate to your role (chairperson or participant)
  3. Tap the Continue button
  4. Select how you wish to join the meeting then follow the prompts

By phone: Dial-in to join the meeting as a participant

  1. Receive an invite to join a meeting
  2. At the start of the meeting, dial into the conference and follow the voice prompts:
    a. Enter the participant passcode (provided to you by the host in the invite), followed by #
    b. Record your name and press #

Dial-in to host the meeting as a chairperson

  1. Invite the people you wish to meet with and provide the meeting date, time (including timezone), participant passcode, and dial-in numbers
  2. At the start of your meeting, dial into the conference, and follow the voice prompts:
    a. Enter your chairperson passcode, followed by #
    b. Record your name and press #

† If you or your participants have difficulties connecting to an in-country dial-in number – or a number is not available for the country you are calling from – please try an alternative in-country number. These rare difficulties can be due to telephone network issues which are outside of our control.

Touchtone commands

Chairperson & participant commands
Operator assistance: Connects you with a live conferencing operator
Conference help menu: Lists all of the touchtone commands available to you

Mute your line: Reduce background noise on the call if you are in a noisy environment; to unmute your line, press * 6 again
Chairperson-only commands

Play roll call: Plays back the recorded names of the participants on your call

Participant count: Counts the number of participants on your call

Stop message: Interrupts any audio prompt or recorded announcement

Initiate dial-out facility*: Allows the chairperson to dial out to a new participant

Mute/unmute all: (Presentation mode) Allows you to mute the lines of all participants when making a presentation. To unmute all lines, press * 5again.

Mute your line: Reduce background noise on the call if you are in a noisy environment; to unmute your line, press * 6 again

Lock/unlock your conference: To control your meeting and ensure no one else can enter you can lock your conference call; to unlock your line, press *7 again

Record start/stop*: Instantly record your BT MeetMe call and download the recording after your call to archive or save the recording for future use

Conference continuation: Allows participants to remain in a conference once the chairperson hangs up

End conference: At the end of your conference press # # and then hang up. This ensures that all participant lines are disconnected, preventing unexpected charges and enhancing the security of your account.

* Additional charges are subject to your terms and conditions.

Sub-conferencing touchtone commands

Chairperson & participant commands
 to  Move to a Sub Conference A user moves from the main conference to a sub-conference by dialing the sub-conference number followed by #. 
E.g., to attend 'sub-conference seven' the user would dial 7#.

Note to Chairperson: Dialing a sub-conferencing number followed by # allows you to move freely between sub-conferences.


Return to main conference: If you are in a sub-conference, leave that sub-conference and return to the main conference.
Chairperson-only commands

Activate/Deactivate Sub Conferencing: You can activate up to nine sub-conferences. Dialing 782# a second time deactivates sub-conferencing and brings everyone back to the main conference.

Conference Level Passcode (CLP) touchtone commands

Chairperson-only commands

Enter the CLP menu, where you can Set, Update, or Delete your CLP

Note: If you are using 'CLP: Upon Entry' then you will automatically be entered into the CLP menu upon dialing into your conference and entering your chairperson passcode. You can then press # 6 at any time during the call to re-enter the CLP menu.

Repeat the CLP entered

Enter a new CLP

Delete the current CLP

Return to the main conference

Help desk phone numbers

Please browse our guides and if you can't resolve your questions, contact one of our global helpdesk advisers.