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Video collaboration

Video collaboration gives you the value and impact of a face-to-face meeting without the need to travel.

BT reference Video collaboration
Category Cloud collaboration

Overview

Benefits of Video collaboration :

  • connect face-to-face with colleagues and customers regardless of location
  •  reduce the cost and hassles of travel
  •  share documents and applications in real-time
  •  reduce your carbon emissions
  •  increase productivity.

Uses for Video collaboration :

  • team meetings
  • workforce training
  • recruitment interviews
  • investor meetings
  • product launches
  • access to remote resources
  • key stakeholder communication in and outside of your organisation
  • CEO presentations
  • board meetings
  • crisis management situations.

Video collaboration service

Self-service video meetings

Schedule on-demand or for automatic launch at a set start time (or scheduled set-up time)

  • Get help desk support any time (and easily scale to producer assistance, should your meeting need additional support)
  • Set-up calls as ‘bridged’ or ‘point-to-point’ based on the configuration of each site and the number of sites
  • Control meetings via BT Engage Meeting Manager, an easy-to-use web-based tool that assists with scheduling, management and reporting of critical ROI, connectivity and maintenance information.

Managed video services

  •  A meeting producer assists with the launch of your video meetings and provides proactive monitoring throughout
  • Video meetings are bridged from the call centre, eliminating the need to dial-out to any of the video sites directly
  •  Additional features are available, such as Meet & Greet and recording.

FAQs

How to schedule over the phone

1. Call the Help desk as listed on the right-hand side of this page and be ready with the following information:

a)      date, time and duration of the meeting

b)      location of each participant

c)       name of the presenter(s) or host(s)

d)      your billing reference number (if needed)

2. The video coordinator will help you to choose the type of video meeting you need to schedule, and any additional features.

3.  Once your video meeting is booked, you’ll receive a confirmation email with all the information you and the meeting participants need to join your meeting.

How to schedule with BT Engage Meeting Manager

Logging in

  1.  Go to http://www.btvideoconferencing.com/
  2.  Select ‘BT Engage Meeting Manager Suite’
  3.  Enter your username (which is your email address) and your password (located in your welcome email). You’ll need to change this password the first time you log in
  4.  Select ‘Go’.

Scheduling a meeting

  1. After logging in, select ‘BT Engage Meeting Manager’ or ‘Schedule’
  2. Select ‘Add New Meeting’ in the upper right-hand corner
  3. Select ‘Self-service’
  4. Type a name in the ‘What is the name of the meeting?’ field
  5.  Select meeting date and time in the ‘When would you like the meeting to start?’ field
  6. Select the meeting duration in the ‘How long would you like the meeting to be?’ field
  7. Select ‘Next Step’
  8. Select the sites that you want to include in your meeting
  9. Select a site for: ‘Which site will be the host site for this meeting?’
  10. Select ‘Next Step’ and review your meeting selections
  11.  Select ‘Create Meeting’.

Once your meeting is created, you’ll receive two emails:

a)      a confirmation email with meeting details

b)      an Outlook appointment that can be added to your calendar.

Extending a meeting

  1. Log into BT Engage Meeting Manager as detailed above
  2. Type the date of the meeting in the field to the left of the calendar icon or click on the calendar icon to navigate to the meeting date
  3. Click once on the meeting to be extended from the list of meetings displayed in colour-coded boxes at the bottom of the screen
  4. Select ‘Take Control of this Meeting’ located at the bottom of the screen
  5. Select the number of minutes to extend the meeting from the drop-down menu
  6. Select ‘Extend Meeting’
  7. Review the new end-time for the meeting at the top of the screen.
  • The date and time of your meeting (confirm this ahead of time with all participants and video locations)
  • Which sites you want to connect to (confirm that each physical meeting room is available ahead of time).

Yes, simply choose this option when booking your call.

You can meet with up to 12 different sites simultaneously when using the self-service video meeting option.

If you need to connect more than 12 sites simultaneously, you should schedule a managed video meeting.

Training

Duration

20 minutes.

This short training will guide you through using the Outlook Video Scheduler to create, revise and cancel your video meetings using the Outlook calendar. Rooms, meeting type (self-service, producer-assisted or room only reservations), and meeting options are all selected through the Outlook calendar.

Register for training

Click the button below to register.

Register now

Duration

10 minutes.

We're all used to getting together with colleagues face-to-face, but when it comes to taking part in a video meeting, we can worry so much about how we look and sound, that it's not such a comfortable, or interactive experience. But video lets you have the same effective meetings without the time and costs of travel. This short tutorial will give you suggestions and technical tips to get you started using Cisco TelePresence for your video meetings.

Register for training

Click the button below to register.

Register now

Duration

60 minutes.

If you're new to video and would like an overview of how to use the Engage Meeting Manager, this training is ideal for you. Your instructor will provide you with an introduction to your new service, and demonstrate scheduling your video meetings using Engage Meeting Manager.

Register for training

Click the button below to register.

Register now

Duration

6 minutes.

This short video will show you how to use the Engage Mobile app to schedule, edit and cancel meetings, as well as control the self-service meetings you book.

Register for training

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Register now

Duration

15 minute.

Using the Engage Meeting Manager Company Administration, you can add and edit users and sites in a few minutes. Training is also provided on how to use the Travel Administration functionality. This training will guide you through how to complete these actions quickly and easily.

Register for training

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Register now

Duration

25 minutes.

The Engage Meeting Manager is a web-based tool which puts you in charge of scheduling and launching your calls. This tutorial is a combination of demonstrations and guided practices where you get to try it yourself. By the end of this training, you'll be ready to start planning and managing your own video meetings.

Register for training

Click the button below to register.

Register now

Duration

10 minutes.

The Engage Suite contains easy to use web-based applications which let you manage video meeting without any downloads. With Engage Online Help Desk, you can raise and track the progress of tickets through to resolution. This tutorial is a combination of demonstrations and guided practices which lets you try the Online Help Desk function yourself.

Register for training

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Duration

10 minutes

The Engage Suite contains easy to use web-based applications which let you manage video meetings without any downloads. With Engage Online Reports, you can produce and schedule detailed meeting reports online with just a few clicks of your mouse. This tutorial is a combination of demonstrations and guided practices where you get to try the Online Reports function yourself.

Register for training

Click the button below to register.

Register now

Duration

10 minutes

This tutorial will provide you with an overview of the Outlook Video Add-in and how to use it to schedule video meetings.

Register for training

Click the button below to register.

Register now

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Help desk phone numbers

Please browse our guide and if you can't resolve your questions, contact one of our global helpdesk advisers.