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View My Bill Online

View My Bill Online (VMBOL) set up

You can call the help desk or send us an email to get your organisation set up. If your organisation already has an account with us, you can get access by getting approval from your billing administrator.

After signing up for an account, you’ll be emailed a password. You can log in to check the status of your accounts 24x7x365. If you're logging in for the first time, you’ll be prompted to change your password.

Passwords (View My Bill Online)

From the main page of the VMBOL (on the right hand side of the screen), select ‘Resend My Password’, enter your email address, and click the ‘Submit’ button. You’ll receive an email with your password shortly after.

After accessing VMBOL, click on 'Change My Password', which you can find on the login or home page. You’ll then be prompted to enter your old password, your new password, and retype your new password to confirm it. Then click the 'Submit' button.

Please call or email the help desk.

Invoices

You can do this using the online billing system (VMBOL). Simply login and click on ‘Download My Most Recent Invoice’ link listed under ‘Your Quick Links’.

If you manage multiple accounts, you click ‘Invoices’, then ‘View All Invoices’ in ‘My Corporate Hierarchy’, then the folder icon of the account number, then the invoice number you wish to view.

If you can’t access VMBOL or experience any other problems, please contact the help desk. 

You can do this by accessing the online billing system (VMBOL) and from the horizontal navigation bar along the top, click on ‘Invoices’, select the billing period you need to view. You’ll see an invoice summary for that billing period. If you need to view that invoice, click on the PDF icon next to the invoice number. You can view historical billing data up to 6 months old. For any invoices older than 6 months, please call or email the help desk.

Recent activity or usage

Access the online billing system, VMBOL and then click on ‘Recent Usage’. You’ll see charges since your last billing period ended.

If you manage multiple accounts, click on ‘Recent Usage’, then ‘View All Invoices’ in ‘My Corporate Hierarchy’. Then select your EB account number.

Please call or email the help desk to manage how your accounts are organised.

Log in to VMBOL, then click on ‘Recent Usage’. This page will show you the charges to your account by category, such as audio and web. To get more information, click on the category in blue text.

After you've reviewed your invoice or recent usage summary, click on the product category: audio, web, video meetings, replay or other charges and credits. Then simply click on the blue conference ID number for the meeting you need to view. Next you’ll see the charge detail which lists all the costs of that particular meeting, including chairperson and participant connections and features. You can export this information to a spreadsheet program, such as Excel, by clicking on the ‘Export to Excel’ icon.

While on the ‘Invoice’ or ‘Recent Usage Summary’ page, click ‘View All Invoices’ in ‘My Corporate Hierarchy’, then the folder icon of the account number, then the invoice number you wish to view.

Billing Reports

Simply access the online billing system and click on 'Reports'. Then follow these 5 steps:

  1. choose your billing period(s)
  2. choose your account(s)
  3. choose your report template
  4. choose a time zone (optional)
  5. click the 'Generate' button to create your report.

Your report will then launch your spreadsheet program, such as Excel.

To get a list of participants for a particular meeting, follow the instructions for ‘Get a breakdown of charges for a particular meeting’.

If you need to get a list of participants in a billing period or under a certain account number, it’s best to generate a meeting analysis and connections report. This report exports a spreadsheet (in CSV format) that lists who joined a meeting, the date and time they connected, how long they stayed, and how much each individual connection or feature cost.

Help desk phone numbers

Please browse our guide and if you can't resolve your questions, contact one of our global helpdesk advisers.