Solutions

A scalable, multichannel contact centre allowing you to scale the number of agents you need quickly, while only paying for what you use on a per agent, per month basis.

Cloud Contact Cisco is built to handle large volumes of customer interactions but it’s also flexible enough to get you started quickly with only 50 agents through a single, easy-to-use multimedia interface.

Network your back-office experts into the front office environment so that your customers with complex needs are directed to the people best suited to deal with them.

We make it easy to have your contact centre in the cloud, making your organisation more customer-focused.

Cyber controls are wide-ranging and complex.

It’s not always easy to work out where to start. The CIS Critical Security Controls or NIST Cyber Framework provides a prioritised and focused approach that you can spend your time and resources where they’re most effective.

We use these frameworks to assess where potential shortfalls may exist and then work with you to understand which controls should be implemented first and at what level. Our risk management approach is used to build remediation or improvement plans tailored for your situation. This helps you build a clear business case for how to improve your overall cyber security posture.

Changing regulations, growing volumes, new applications and a rich choice of venues demand secure infrastructure solutions that reduce complexity and costs.

With us, you can:

• access the world’s largest, secure networked financial community connecting customers in more than 50 countries and more than 40 of the most important data centres
• deliver or consume applications to clients and counterparties across all asset classes
• address your regulatory and security requirements
• evolve, flex and expand with our cloud platform which will evolve, flex and expand with you.

We’re a partner you can trust, globally.

We’ve combined our global SIP services with Microsoft Teams to give you a direct routing capability which provides PSTN calling to Microsoft Teams. We offer you:

• direct routing solutions, including session border controller configuration and management
• a choice of voice calling plans over our global SIP network, according to your requirements
• administration and management of Microsoft Teams providing an end-to-end service wrap
• integration services to existing voice platforms, ensuring continued use of existing investments
• advanced quality of experience monitoring, so your end users get the most out of Teams.

We’re a key global launch partner for the Microsoft Teams Direct Routing service.

Agile Connect is our unique SD-WAN solution. It’s ideal for branch solutions, offering fast, simple site set-up, easy control and our added security wrap.

Because it’s an SD-WAN, you can meet additional bandwidth demand and improve the performance of your priority applications.

It’s unique to us because it’s built on, and integrated into, our global network, plus it’s controlled through our portal - the same portal you can use to control your wider network services. It comes already built with regional gateways, hub connectivity, and added security including against cyber attacks. You can control the service yourself, or we can control it for you, and our service wrap will make sure you have a successful solution.