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Connect Intelligence ThousandEyes – Digital experience monitoring

See and understand the experience of your users and customers using monitoring paired with end-to-end network path and routing visibility.

BT reference Connect Intelligence ThousandEyes
Category Networking

What is ThousandEyes with BT?

A digital experience solution to keep your business booming

Visibility into the internet, cloud networks and SaaS services are crucial for business in this era of hybrid network and cloud environments. Now more than ever, the internet dictates the experience of customers and employees alike. With these complex network supply chains, legacy monitoring tools have become ineffectual in ensuring the right digital experience reaches end-users. Cisco ThousandEyes gives you visibility to see and understand the experience of your users and customers with modern synthetic monitoring paired with end-to-end network path and routing visibility. 

ThousandEyes delivers this end-to-end view by monitoring the full-service delivery chain of your applications, using monitoring vantage points located in hundreds of cities across the globe. These combine with vantage points situated within your data centres and branch locations to provide comprehensive visibility across the internet transport layer as well as the overlay and application layers.

Why invest in ThousandEyes with BT?

With our service team looking after you 24x7 using proactive cross-domain monitoring, we’ll proactively identify digital experience issues on your network and applications wherever they are. With an initial diagnosis to identify any issues, in no time, we’ll have you giving your users and customers the best experience possible.

We’ll help you:

  • unlock full value from the ThousandEyes technology without needing to load your own people with additional tasks
  • get the visibility insights you need to help you reform workflows and your network environment
  • simplify your infrastructure by mapping step by step application journeys
  • proactively identify issues and reduce mean time to repair
  • maximise cloud and ISP application performance by seeing end to end
  • increase network knowledge and understanding when selecting partners
  • maintain corporate and stakeholder confidence and show network and application insights.

ThousandEyes with BT features

  • Native integration across many of Cisco’s core networking, cloud, security, and application suites.
  • Monitoring can be deployed across your environment instantly and, in most cases, without any extra hardware or equipment.
  • Richer set of native networking and application capabilities than any other Digital Experience Management (DEM) solution.
  • Integrated with the market-leading APM solution, AppDynamics to give you a game-changing common dashboard.

ThousandEyes with BT benefits

We’ll dedicate a full-time technical consultant for those electing to use Cisco ThousandEyes with BT. They’ll be well-versed in both the Cisco ThousandEyes platform and the service level agreement. This broad-based know-how helps your organisation operationalise your monitoring service in quantifiable ways that drive and achieve success. This is a game-changer for organisations without the personnel resources or in-house expertise and a significant value add.

Our managed service includes the following:

  • implementation and set-up (deployment of Thousand Eyes software on agreed sites and endpoints and full set-up)
  • configuration for monitoring tests
  • custom dashboards and reports 
  • configuration of custom alerts
  • 24x7 proactive monitoring of digital experience (outages, performance degradations)
  • diagnosis of incidents and digital experience issues to identify error domains
  • reporting and resolving issues with BT teams whenever applicable; reporting to customer for external domains’ issues
  • automatic updates and reporting to customer so they can track status of alerts
  • nominated DEM consultant(s) to provide expert analysis and advisory services
  • monthly service review and performance reports and presentation to customer
  • solution access and license management, software updates
  • solution health monitoring.

BT and Cisco working together 

ThousandEyes with BT is a comprehensive service that includes implementation, full-time dedicated consultancy, around-the-clock proactive monitoring, and service assurance of your digital experience. All alerts are actively investigated by our specialists - even when an event is isolated or specific. This proactive assistance ensures a rapid and focused response to network and application incidents, driving faster root cause definition and resolution times. We’ve partnered for more than 30 years and continue to work with each other to ensure the best support service compliments the best technology.

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