A digital experience solution to keep your business booming
Visibility into the internet, cloud networks and SaaS services are crucial for business in this era of hybrid network and cloud environments. Now more than ever, the internet dictates the experience of customers and employees alike. With these complex network supply chains, legacy monitoring tools have become ineffectual in ensuring the right digital experience reaches end-users. Cisco ThousandEyes gives you visibility to see and understand the experience of your users and customers with modern synthetic monitoring paired with end-to-end network path and routing visibility.
ThousandEyes delivers this end-to-end view by monitoring the full-service delivery chain of your applications, using monitoring vantage points located in hundreds of cities across the globe. These combine with vantage points situated within your data centres and branch locations to provide comprehensive visibility across the internet transport layer as well as the overlay and application layers.
With our service team looking after you 24x7 using proactive cross-domain monitoring, we’ll proactively identify digital experience issues on your network and applications wherever they are. With an initial diagnosis to identify any issues, in no time, we’ll have you giving your users and customers the best experience possible.
We’ll help you:
We’ll dedicate a full-time technical consultant for those electing to use Cisco ThousandEyes with BT. They’ll be well-versed in both the Cisco ThousandEyes platform and the service level agreement. This broad-based know-how helps your organisation operationalise your monitoring service in quantifiable ways that drive and achieve success. This is a game-changer for organisations without the personnel resources or in-house expertise and a significant value add.
Our managed service includes the following:
ThousandEyes with BT is a comprehensive service that includes implementation, full-time dedicated consultancy, around-the-clock proactive monitoring, and service assurance of your digital experience. All alerts are actively investigated by our specialists - even when an event is isolated or specific. This proactive assistance ensures a rapid and focused response to network and application incidents, driving faster root cause definition and resolution times. We’ve partnered for more than 30 years and continue to work with each other to ensure the best support service compliments the best technology.