What is Cloud Contact next generation?
Control costs, reduce uncertainty, and deliver a better customer experience.
Cloud Contact next generation (CCng) is a pre-packed, ‘out of the box’ multichannel contact centre solution that can be seamlessly integrated into your existing call centre infrastructure.
It bundles all the best features from our existing Customer Relationship Manager (CRM) portfolio into a single, powerful centre that’s fully scalable to your business.
Using cloud apps and management tools, CCng gives your agents greater control over their calls and enables customers to reach the right person, faster.