Using Nuance Gatekeeper with BT, you can improve your customer and agent experience while increasing security, all without adding undue friction or frustration.
It’s an intelligent technology that makes use of voice biometrics to authenticate customers, allowing them to use their voice as their password. This omnichannel solution allows customers to connect via call centres and IVRs, mobile and web apps, messaging channels and more.
Traditional knowledge-based authentication methods take time to complete, add friction or rely on customers using their device. They can also be easily cheated, exploited, or circumvented by fraudsters. They cannot effectively support the modern customer journey or offer the high level of assurance needed for high-value or high-risk transactions such as large money transfers and account changes.
We help you to provide customers with a brilliant experience whilst protecting them from fraud. It gives your agents peace of mind - so they know the person at the end of the phone is really who they say they are. Safeguarding your employees, brand and reputation.
Nuance Gatekeeper is a voice biometrics authentication solution that uses characteristics unique to an individual to verify their identity. It authenticates actual people by layering AI-based voice, behavioural and conversational biometrics on top of advanced call validation, environment monitoring, and anti-spoofing technologies.
A biometrics-at-the-core approach enables you to authenticate the actual person. Biometrics can’t be forgotten, so they never need to be reset or updated. They also allow customers to use whichever device or channel they want because the voice, behaviour and conversational style are inherent to the individual, not their device.
Biometrics are faster, more reliable, and more convenient than any other authentication method. And they’re extremely difficult for fraudsters to defeat. Nuance Gatekeeper with BT is further protected against spoofing, deep fakes, synthetic speech, and replay attacks.
Nuance Gatekeeper key features at a glance:
The benefits your business can get from Nuance Gatekeeper with BT
It’s not just the service that makes the difference, but who you choose it with. Why choose Nuance Gatekeeper with BT?