Direct Routing provides you with the flexibility to integrate your existing telephony solution with Microsoft Teams. It also allows for integrating various other critical communication functions, like SBC technology and call centre technology.
Compared to Operator Connect, Direct Routing offers a little more flexibility, making it an excellent choice for 3rd party integrations, voice network customisation, or complex and regulated environments.
Operator Connect simply creates a third option in the selection of calling options when moving to Teams.
Operator Connect allows administrators in the enterprise to simply go into their admin account, choose a service provider and administer phone numbers whenever they choose.
Operator Connect works best for organisations without complex requirements and who can sacrifice the flexibility of Direct Routing in favour of simplicity and ease of use.
We’ve been providing virtualised cloud based and on-premises Teams Direct Routing services for many years. Where required we’re able to deliver a hybrid mode of working between both Direct Routing and Operator Connect technologies to deliver a simple, comprehensive Microsoft Teams voice solution.
If you are unsure which solution is right for you, or are interested in mixing the two solutions, please contact us via Live chat.