Improve your customer engagement and contact centre performance.
BT referenceOptimise Contact
CategoryCloud Contact Centre
Improve your operational performance and customer engagement with Optimise Contact – available in the cloud or onsite - to make better decisions, increase productivity and improve your customer experience.
uses insight to identify any inefficiencies, understand root causes and take action
makes sure you have the right people, with the right skills, at the right time to help your customers
improves your customer experience by reducing handling times and putting your customers through to the employees who can answer their enquiries first time
reduces costs by spending less time on dispute management with recorded calls and identifying and correcting any inefficiencies with call analytics.
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