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Radianz support contacts

List of contacts for our existing BT Radianz customers who need non-sales support.

Welcome to BT’s Global Banking and Finance Service experience. At BT Radianz we appreciate the trust you have placed in us and will ensure that we are always available to support your business.

Should an event arise where you require heightened visibility from our management team, please feel free to contact us per the matrices enclosed in this document.

1. Incident Management & Escalation Contacts

 Time (GMT)

Service Desk

Level 1

Level 2

Level 3

Level 4

12:00-00:00

gsc@bt.com

Toll Free Numbers

+18772281497

+442036849440

Pedro Figueroa

+9738667009

Bradley Kozelek

+19739325904

James Hollinghurst

+12012055020

Chris Franke

+18452348414

00:00-12:00

Juvert Vinluan

+60183660709

Andrew Ley-Choi Hau

+60122147982 

2. Other Contacts

Service Management: radianz.sm@bt.com

My Account Service Desk: Click Here

3. Toll Free Numbers

A list of telephone numbers for our existing BT Radianz customers who need to contact a service desk. If a telephone number is not listed below for your country, please use: +44 203 684 9440.

EMEA support contacts

EMEA

Telephone No.

Austria

431206092460

Belgium

3227006805

Denmark

4543314835

Finland

358969379812

France

33157329334

Germany

4969299571672

Greece

00800-12-7288

Hungary

00 800-72342690

Iceland

00 +800-44464446

Ireland

800931085

Israel

014 +800-44464446

Italy

390291294803

Netherlands

31707709257

Norway

4723024934

Poland

00 800-72342690

Portugal

351213665416

Russia

8-10-8002-0614011

Slovakia

+800-72342690

South Africa

09 +800-72342690

Spain

34917497513

Sweden

46858769116

Switzerland

41445111508

UK

442036849440

Americas support contacts

Americas

Telephone No.

Argentina

0-800-6663023

Bermuda

1-8664067119

Bolivia

800-10-0524

Brazil

0800-8914892

Canada

15146730839

Chile

1230-020-2739

Columbia

01800-9-156682

Costa Rica

00 +800-44464446

Guatemala

1-800-6240062

Mexico

001-8665392923

Panama

00 +800-44464446

Peru

0800-53465

Puerto Rico

1-877-228-1497

United States

1-877-228-1497

Uruguay

00 +800-44464446

Venezuela

0800-1-00-2579

Asia/Pacific support contacts

Asia/Pacific

Telephone No.

Australia

61280173396

China

10-800-712-2297

Hong Kong

85230114960

India

000-800-4401546

Indonesia

001-803-011-3993

Japan

0034-800-400510

Macau

00-800-4446-4446

Malaysia

1-800-813229

New Zealand

00 +800-44464446

Philippines

00 +800-44464446

Korea

00798-14-800-6166

Singapore

6566227189

Taiwan

886287933141

Thailand

001 800-72342690