Radianz support contacts
List of contacts for our existing BT Radianz customers who need non-sales support.
Welcome to BT’s Global Banking and Finance Service experience. At BT Radianz we appreciate the trust you have placed in us and will ensure that we are always available to support your business.
Should an event arise where you require heightened visibility from our management team, please feel free to contact us per the matrices enclosed in this document.
1. Incident Management & Escalation Contacts
Time (GMT) |
Service Desk |
Level 1 |
Level 2 |
Level 3 |
Level 4 |
12:00-00:00 |
Toll Free Numbers +18772281497 +442036849440 |
+19736623800 |
+19739325904 |
+12012055020 |
+18452348414 |
00:00-12:00 |
+60183660709 |
+60122147982 |
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2. Other Contacts
Service Management: radianz.sm@bt.com
My Account Service Desk: Click Here
3. Toll Free Numbers
A list of telephone numbers for our existing BT Radianz customers who need to contact a service desk. If a telephone number is not listed below for your country, please use: +44 203 684 9440.
EMEA support contacts
EMEA |
Telephone No. |
Austria |
431206092460 |
Belgium |
3227006805 |
Denmark |
4543314835 |
Finland |
358969379812 |
France |
33157329334 |
Germany |
4969299571672 |
Greece |
00800-12-7288 |
Hungary |
00 800-72342690 |
Iceland |
00 +800-44464446 |
Ireland |
800931085 |
Israel |
014 +800-44464446 |
Italy |
390291294803 |
Netherlands |
31707709257 |
Norway |
4723024934 |
Poland |
00 800-72342690 |
Portugal |
351213665416 |
Russia |
8-10-8002-0614011 |
Slovakia |
+800-72342690 |
South Africa |
09 +800-72342690 |
Spain |
34917497513 |
Sweden |
46858769116 |
Switzerland |
41445111508 |
UK |
442036849440 |
Americas support contacts
Americas |
Telephone No. |
Argentina |
0-800-6663023 |
Bermuda |
1-8664067119 |
Bolivia |
800-10-0524 |
Brazil |
0800-8914892 |
Canada |
15146730839 |
Chile |
1230-020-2739 |
Columbia |
01800-9-156682 |
Costa Rica |
00 +800-44464446 |
Guatemala |
1-800-6240062 |
Mexico |
001-8665392923 |
Panama |
00 +800-44464446 |
Peru |
0800-53465 |
Puerto Rico |
1-877-228-1497 |
United States |
1-877-228-1497 |
Uruguay |
00 +800-44464446 |
Venezuela |
0800-1-00-2579 |
Asia/Pacific support contacts
Asia/Pacific |
Telephone No. |
Australia |
61282239096 |
China |
10-800-712-2297 |
Hong Kong |
85230114960 |
India |
000-800-4401546 |
Indonesia |
001-803-011-3993 |
Japan |
0034-800-400510 |
Macau |
00-800-4446-4446 |
Malaysia |
1-800-813229 |
New Zealand |
00 +800-44464446 |
Philippines |
00 +800-44464446 |
Korea |
00798-14-800-6166 |
Singapore |
6566227189 |
Taiwan |
886287933141 |
Thailand |
001 800-72342690 |
