Contact centres are still one of the most important customer engagement channels for many businesses. However, they’re also one of the most difficult to protect with traditional fraud detection and prevention techniques. And we know that every disruption costs your organisation money, and every fraud damages your reputation.
Smartnumbers Protect is a caller authentication and fraud detection solution that prevents fraud in your contact centre. It identifies suspicious calls while still in the network and authenticates legitimate customers before they even reach an agent.
Smartnumbers Protect helps you provide a seamless and efficient customer experience and detect fraudulent calls at the source. Covering both prevention and optimised authentication. It’s also cloud-based, which simplifies call recording and enables you to scale your strategy.
Smartnumbers Protect works by validating the authenticity of the call before reaching the contact centre. It uses:
Smartnumbers Protect does all of this automatically and passively - meaning it covers 100% of calls, and customers do not need to opt-in or remember any new information.
You’ll also become part of the Smartnumbers fraud consortium, where known fraudsters are reported and added to a block list that all Smartnumbers customers have access to.
Service features:
The benefits your business can get from Smartnumbers Protect with BT:
It’s not just the service that makes the difference, but who you choose it with. Why choose Smartnumbers Protect with BT?
