Customer contact
Create a brilliant customer experience with immediate, helpful customer service at every level.
Create a brilliant customer experience with immediate, helpful customer service at every level.
These days, informed and tech savvy customers know what they want – easy interactions in an instant. And they’ll reward organisations that give them that.
So creating a powerful and memorable experience becomes more challenging when you need to offer a whole range of digital contact channels, whilst keeping your costs under control.
By uncovering the details of customer interactions, we discover what people need for a brilliant experience. We’ll work with you to determine the best channels, tools, processes and partners to deliver it.
This relies on the ability to adapt at pace and adopt new technology to meet your audience’s ever-changing needs. Our solutions have flexibility baked-in, so you can make rapid changes globally. We support over 80,000 agents across our platforms, and manage over 10 billion minutes of calls per year on our inbound network.
SOLUTIONS
Our service meets the most demanding business-critical requirements.
We manage complexity, mitigate risks and provide user adoption support for faster business outcomes.
We frequently adapt our portfolio to meet ever-changing market conditions, using the latest AI and technology.
Our cloud-based solutions are up to 95% more efficient than a traditional, on-premises setup.
Senior Manager, Cloud Contact
Richard is globally responsible for the commercial, supplier and delivery management for our cloud contact products.
Contact one of our experts to help you get started on your contact centre ambitions.