Our approach

Deploying on-premise contact centres requires long-term capital investment in infrastructure and can be a serious obstacle to your cost efficiency and flexibility.

Demand fluctuates – daily, seasonally and according to market changes. But your costs are fixed and many suppliers demand you pay a peak-usage licence all year round.

Your ambitions of expanding into new geographies may be also hampered if you have to shoulder the risk of building a local data centre before you can test the market.

Finding the resources to assess how new technologies could help you is also a challenge – and your point product vendors may not help you beyond their individual domains.

We can help you optimise your efficiency and agility. Our virtual infrastructure lets you scale up and down as you need. Our pre-vetted technology inventory means you can pilot new technologies risk-free, with no need for up-front resources or extensive research.

Our cloud-based contact hubs across the world assure you a reliable, secure service at all times.

And our flexible, usage-based licensing means you can dynamically regulate costs and make substantial savings. 

The fact that cloud contact centres can flex down is just as important as it being able to flex up with demand increases. It means from a cost perspective, customers are having to bet on the future.”

Andrew Small
Vice president, unified communications and contact centres

Use cases

Use Case

Make your contact centre agents more productive

How improving your visibility can lead to better customer interactions.
Use Case

Align your costs with business requirements

Flex to comfortably meet peaks and troughs in demand.
Use Case

Power smarter automated engagement

Supercharge your agents’ productivity with collaborative chatbots.

Further insights

Want to dive even deeper? We've curated a selection of expert analysis and opinion, together with relevant case studies, whitepapers, articles and blogs.
Etihad Airways
Case Study

Etihad Airways: Virtual contact centre drives airline's future success

Read more
Keeping ahead of changing technology and changing consumer wants
Article

Keeping ahead of changing technology and changing consumer wants

Read more
Blog

The real ROI of moving to a cloud contact centre

Richard Atherton looks at some of the ways you can cut costs with cloud contact centres.

Contact

Related solutions

Solution

Use the cloud to improve your customer experiences

Rapidly deploy state-of-the-art capabilities to meet your ever-changing needs.
Solution

Meet your customers’ changing behaviour and expectations

Join up all your channels and deliver excellent customer service for less.