INFRASTRUCTURE
Digital Managed Services
Drive your digital transformation by partnering with us to expertly design, deploy and manage your new and existing IT systems.
OVERVIEW
Delivering world-class management and service
We understand that organisations need to deliver outstanding employee and customer experiences, increased agility, and reduced risk. With our managed services, we can look after your existing IT systems and design, deploy and oversee any future products or services.
Our continual investment in people, cutting-edge tools and technologies, combined with our extensive portfolio and industry expertise, mean that we can meet the needs of customers across various sectors.
Managed services driving your digital transformation
Our transform catalogue includes options for resource augmentation, work packages and product builds. We continuously develop automation and integration roadmaps for delivery methodologies and provide built-in options for managed and unmanaged delivery services.
Our management service options
Every organisation has unique priorities, which is why we offer a range of flexible managed service options.
- Standard is the standard you get with all our products and solutions. It’s built on IT service management best practice and is delivered consistently across the globe, wherever you are. It’s world-class, proactive and offers you extensive Service Level Agreements (SLAs).
- Plus includes packs and add-ons which enhance Standard. It’s an affordable alternative to a fully customised solution, giving you detailed end-to-end insight into your service performance. Benefit from greater access to technical experts and proactive insight and advice.
- Enhanced goes even further, with value-added options for a tailored experience, meaning you'll receive solutions that directly address your business needs. Additional benefits include enhanced SLAs, solution reporting, sustainability insights and continuous innovation.
OUR CAPABILITIES
We offer a broad range of capabilities, for a tailored and high-quality experience.
Digital service management – ensure accuracy of service inventory and service automation to simplify tasks alongside fault performance correlation for faster resolutions.
Intelligence monitoring – access effective monitoring tools to cover your full-service delivery chain to avoid outages and ensure a faultless service experience.
Digital interaction – we’ll integrate with your service management systems for a faster and more streamlined experience with real-time visibility and self-service features.
Application performance monitoring – gain full visibility and insight across all the applications in your network to have full control of the digital experience you give to your customers.
Products and solutions
Cisco ThousandEyes
Empower your business with digital experience monitoring from ThousandEyes and BT.
Connect Intelligence AppDynamics
Discover AppDynamics - the world's no.1 application performance management solution and BT's gl...
Riverbed SaaS Accelerator
Accelerate and optimise SaaS applications for the users that need it most with SaaS Accelerator...
VaaS EUX
Shape your future infrastructure with Visibility-as-a-Service End User Experience (VaaS EUX) fr...
WHY CHOOSE BT?
Why choose Digital Managed Services with BT?
It’s not just the service that makes the difference, but who you choose it with. Here are just a few reasons why you should partner with us.
Market-leading partnerships
We work with best-in-class application partners, so you have access to the right products, services and infrastructure to support you on your digital transformation.
Integrated services
Our service options are underpinned by design, project-managed installation and delivery, and highly qualified technical teams to manage and assure your services in-life.
Extensive expertise
Over 600 employees and 2,700 Microsoft certified professional accreditations in BT’s global Microsoft practice. And 7,700 service experts supporting our customers with global and regional presence.
Certifications
Gold level partner in communication, hosting data centres, cloud productivity and security, with over 300 certified professionals.
Best-in-class SLAs
Our unmatched service reliability is backed by our extensive SLAs, giving you the confidence that you're receiving a high-quality service.
Round-the-clock support
Our always-on service approach means we’re here for you, whenever you need us, giving you peace of mind in our ability to deliver.
Meet the experts Connect with our team
Christine Cookson
Senior Propositions Manager
Christine is Senior Propositions Manager in the Digital Managed Services team.
Would you like to talk to an expert?
Contact one of our experts today to drive your digital transformation.